September 23, 2003

Bill Pay

Utilities give customers more ways to pay

Industry projections: Billing services on deck
The graph Future growth in bill presentment/payment shows that Internet-based billing services such as EBPP are still the hot commodity. Chartwell estimates that in two to three years, Internet bill presentment and payment will be as common as automatic bank draft and budget billing, which are universal billing-related offerings in the utility space. In addition, pay-by-phone, or allowing customers to call the utility with either a credit card number or checking account information, is still on the rise....

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Posted by Craig at September 23, 2003 09:28 PM