September 30, 2003

Wal-Mart’s Turner Outlines Mega-Retailer’s Leadership Philosophies

Executive Technology

NEWPORT BEACH, Calif. (September 30, 2003) - Kevin Turner, a man who advanced from a store cashier to become president and CEO of Sam’s Club and executive vice president of Wal-Mart, opened Executive Technology’s CIO Leadership Summit here by explaining the meaning of leadership -- done the Wal-Mart way.

In a wide-ranging discussion of both building personal leadership skills and instilling them in other employees, Turner told a room full of CIOs and other high-ranking retail and technology executives that leading effectively means internalizing a sense that improvement, like change, is perpetual.

“The only job security any of us have is our individual commitment to personal development,” Turner said. “You get better or worse every day. The choice is yours.”

Concerning the tutelage of future corporate leaders and the motivation of more junior employees, Turner said Wal-Mart’s philosophy involves instilling a belief in the retailer’s greater cause – improving Americans’ standard of living, for example – and giving employees the authority to make their own decisions to achieve those ends. He cited Wal-Mart’s efforts to drive actionable operations data down to the store management level as a technological initiative that supports those goals.....

Posted by Craig at September 30, 2003 03:41 PM