November 06, 2003

Multi-Carrier Check-In on Airlines

Northwest Offers Check-In On Multi-Carrier Itineraries

nwa.com Check-In now issues boarding passes for connecting flights on six partner airlines in addition to Northwest

ST. PAUL, MINN. (November 6, 2003) Northwest Airlines today said that it is offering customers the ability to check in at its Web site for travel involving multiple airlines.

As a result of a recent enhancement to its nwa.com Check-In service, e-ticketed customers, regardless of where they purchase their ticket, can now obtain boarding passes at www.nwa.com for both their Northwest flight, and at the same time, for their connecting flight on any of six partner airlines.

The partners included in the initial launch of the new service include KLM Royal Dutch Airlines, Continental Airlines, Delta Air Lines, Alaska Airlines, Horizon Air and Hawaiian Airlines.

This smart enhancement will extend the convenience, speed and control of nwa.com Check-In to even more Northwest customers, said Al Lenza, vice president of distribution and e-commerce. Services such as global Web check-in available up to 36 hours prior to departure demonstrate that nwa.com Check-In continues to offer travelers self-service functionality not found at any other airline.

AIRPORT KIOSKS OFFER SERVICE AS WELL

Simultaneously, Northwest announced that its 755 airport self-service check-in kiosks, located at 188 airports, are also able to provide customers with boarding passes on itineraries involving both Northwest and the six partner airlines.

Since its 2000 launch, nearly seven million Northwest customers have printed their boarding pass from the convenience of their home or office through nwa.com Check-In, Lenza added. A record 67% of our customers used nwa.com Check-In or one of our self-service check-in kiosks during October to speed their way onto a Northwest flight.

Posted by Craig at November 6, 2003 06:27 PM