December 16, 2003

Accessibility and User Friendly

Hardware items help clear the path to accessibility

12/15/03; Vol. 22 No. 34

User friendly

By John McCormick
Special to GCN

Hardware items help clear the path to accessibility

There are tens of millions of disabled workers and potential workers in the United States and tens of millions more who could benefit from being able to communicate or learn more easily using computers.

But computer products havenít always made it easy. At first, computer software was accessible for many disabled users because it was text-oriented, but early hardware was not very user-friendly.

As the computer revolution moved on and more accessible hardware and tools became available, Microsoft Windows and Web browsers, with graphical user interfaces that were not particularly easy for many disabled users to work with, became the standard.

But today, Windows operating systems and Internet Explorer, by far the dominant products in the government arena, come with many software accessibility features, and a wide array of hardware is available to make them easier to use.

Although most of the same companies have been involved in this field for well over a decade, recently some new companies, many of them foreign, have shown increasing interest in producing accessibility products that are filtering into the U.S. market through local distributors.

Accessible hardware generally is divided into categories according to impairment; for example, although many visually impaired users can simply use a standard keyboard, especially with speech feedback, some people prefer to have the keys labeled in Braille.

Prelabeled keyboards are available, as are stick-on labels that can be used to quickly and easily modify an existing keyboard.

Braille devices

Still other users regularly use Braille devices and can work much more easily with a real six-key Braille input device. They would find it as difficult to switch between Braille and QWERTY as other users would to switch between DVORAK and QWERTY.

Greystone Digital Inc.ís $159 Big Keys LX, for users with limited vision or motor control, has QWERTY and ABC versions.

Mobility impairments, many of which can easily be addressed by relatively inexpensive hardware, range from repetitive stress injuries to the challenges of quadriplegics who can only move their heads.

Some users need a guarded keyboard or one with large keys. This is important for those who lack fine motor control. Other users need a smaller-than-usual keyboard to compensate for impaired range of motion.

Customized keyboards can sometimes address cognitive impairment.

Using alternative hardware and software to make computers more accessible to disabled workers isnít simply a good investment in experienced employees; in most instances, itís the law.

Fortunately, itís usually inexpensive. Most adaptive technology isnít complex or sophisticated. Often a better mouse pad, or a more user-friendly workstation with adjustable keyboard mount, makes all the difference.

Adapting a desktop system can be as simple as raising the monitor up on a few phone books or duct-taping some cardboard glare shields to the side of the monitor.

But even severely impaired workers who can only move their heads can use a standard computer with the addition of voice recognition software and a head-mounted cursor controller. The total cost could easily be less than $2,000 for such individuals, which almost certainly meets the Americans with Disabilities Actís definition of a reasonable accommodation requirement.

Many off-the-shelf ergonomic products can also adapt workstations for disabled users. Before you explore the expensive customized devices that are really intended for severely impaired users, consider the alternatives you can find in any office supply catalog.

These include monitor and keyboard arms or larger monitors. You might even find that customizing softwareófor example, adding boilerplate and macros to a word processor programóis all thatís needed.

In the accompanying chart, Iíve tried to focus on less-well-known companies and devices, some of them new to the market.

For the most comprehensive list of adaptive technology, check out the site, at, of Abledata of Silver Spring, Md., sponsored by the Education Departmentís National Institute on Disability and Rehabilitation Research. The site includes a searchable online database that lists nearly 20,000 individual adaptive devices and programs.

John McCormick is a free-lance writer and computer consultant. He was a judge in the 1991-92 Johns Hopkins National Search for Computing Applications to Assist Persons with Disabilities and is the author of a 1994 book on adaptive office technology that was co-sponsored by Government Computer News.

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Posted by Craig at December 16, 2003 02:38 PM