June 11, 2004

Sports Ticketing

Automated Kiosks for MLB's Boston Red Sox, Pittsburgh Pirates and the San Francisco Giants

Tickets.com Deploys Automated Kiosks for MLB's Boston Red Sox, Pittsburgh Pirates and the San Francisco Giants
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Innovative Self-Service Ticketing Distribution System Provides
Will Call and Purchase for Both Day-of-Game and Future Events

COSTA MESA, Calif., June 10 /PRNewswire/ -- Tickets.com has announced the
deployment of its advanced ProVenue(TM) Automated Kiosk system for the Boston
Red Sox, Pittsburgh Pirates, and the San Francisco Giants, announced Carl
Thomas, Tickets.com EVP Marketing & Sales. The baseball stadium kiosks are
the latest advancement for the state-of-the-art fully integrated ticketing
system, and will be located throughout Fenway Park, PNC Park, and SBC Park.
The self-contained kiosk system can be seamlessly deployed across other
sporting and entertainment venues.
"We are excited to partner with Tickets.com to enhance our ticketing
services. The ticketing kiosks will improve traffic flow and create
conveniences for all our fans," said Red Sox Chief Operating Officer Mike Dee.
"Our initial plan is to provide fans with the ability to print will call
tickets from any of the ticketing kiosks located at Fenway Park. We look
forward to adding more ticketing kiosk features in the near future."
"The implementation of Tickets.com kiosks has addressed some serious game
day box office issues, namely our sales and will call pick-up," said Jim
Alexander, director of ticket sales and service Pittsburgh Pirates. "The
kiosk solution is fast and easy for will call pick-up, and our customers love
it! We look forward to implementing the advance game day purchase option, in
addition to the other convenience adding technologies the Tickets.com kiosks
"We are now a 24 hour box office. Fans can do basic ticket transactions
any time, day or night. Tickets.com has delivered a first class product,"
said Russ Stanley, vice president ticket services San Francisco Giants. "I
especially like the day of game, "no-click", will call feature. Fans swipe
their card and will call tickets associated with their card print. It's as
simple as that."
"The successful deployment of our automated ticketing kiosks underscores
Tickets.com's commitment to using advanced technology to develop and deploy
the most convenient and scalable ticketing distribution platforms for the
industry," stated Thomas. "We applaud our partners, the Red Sox, Pirates, and
Giants, for continuing to adopt next generation solutions that provide their
fans with products that offer a superior level of service and convenience."
Similar to Tickets.com's Private Label website offerings, the kiosks can
be customized with a team or client brand. The ProVenue Automated Kiosk works
in conjunction with all other Tickets.com sales channels, including the
Internet, integrated voice response (IVR) system, and call centers.
Providing critical box office support and flexibility, the ProVenue
Automated Kiosks can also be configured to operate in one of four different
modes. The venue then has the ability to control each kiosk individually
based on a pre-determined schedule or manually.

* Ticket Pick-Up, Day-of-Game only -- This option prompts the customer
to insert their credit card or driver's license, then automatically
prints any unprinted orders associated with that card for that day's

* Ticket Pick-up only -- Customers may pick-up unprinted tickets for all
prior purchases associated with the inserted credit card.

* Ticket Sales only -- Customers may only purchase tickets for any
available future games.

* Ticket Sales and Pick-Up -- The customer may purchase tickets for any
available game, or pick-up previously purchased orders that have not
been printed.

About Tickets.com
Tickets.com, a leading global live event ticketing service provider, is a
primary choice for thousands of top entertainment and sports venues and teams.
Clients comprise leading museums and performance centers including the
Smithsonian Institution, the U.S. Holocaust Memorial Museum and Ford's
Theatre; leading entertainment and sports venues and teams such as 9:30 Club,
Chicago Cubs, Greensboro Coliseum, and HSBC Arena; and esteemed Colleges and
Universities such as Princeton and Syracuse University. Under its
ProVenue(TM) Ticketing Solutions brand, Tickets.com offers five distinct
software products and services, as well as Customer Management and Venue
Management Features designed to increase ticket sales and build customer
relationships. The Tickets.com B2B website, http://www.tickets.com/provenue,
incorporates solutions for the most flexible choices in the ticketing
industry, while consumers can purchase client tickets directly through
http://www.tickets.com. Beyond traditional retail, kiosk and voice distribution
channels, Tickets.com also enables venues to sell tickets and manage
operations through private label branded web sites for organizations with
e-commerce platforms.

For further information, please contact: Bill Harrison, +1-323-960-9171,
[email protected], or Melissa Zukerman, +1-323-960-9170,
[email protected], both of Zukerman Public Relations, for Tickets.com.

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Posted by Craig at June 11, 2004 03:15 PM