November 07, 2007

What Lies Behind Killer Kiosk

Press Release -- SUNNYVALE, Calif., Nov. 7 /PRNewswire/ -- A study by Aberdeen Group reveals how Best-In-Class Companies are leveraging self-service to improve their costs to sales, enhance customer conversion and provide differentiated services. Infonox, the leading provider of on-demand financial solutions and custom self-service solutions, announced today the reasons why Companies avail these benefits utilizing the Active Payment Platform(TM).

What Lies Behind Killer Kiosks: The Infonox Advantage - Press Release

Infonox provides the complete suite of services that ranges from Transactional Services, Business Services and System Management Services on their Active Payment Platform(TM). The Platform has been refined after years of experience in the financial, gaming and retail industries and tens of thousands of deployments in the US and Internationally. Infonox enables both small and large companies to deploy their services on to innovative new delivery channels, such as self service kiosks, counter-top units, and mobile phones.

Sahir Anand, Retail Analyst, Aberdeen Group says, "'Best In Class' is a term used to describe the industries' top performers -- those companies that have leveraged the power of technology to successfully deliver on the promises of self service. All companies can improve the effectiveness and return of their Kiosk deployments in a number of areas ranging from automated processes, analytics, touch screens, biometrics, and remote diagnostics to further increase the benefits from a self-service strategy. Also, scalability is a key success driver for any self-service strategy."

Aberdeen Group's research further shows some revealing facts about a successful self-service strategy. In order to manage their multi-channel process and kiosk efficiencies more effectively, Companies must measure and report their kiosk usage data on a real-time basis. The Infonox Active Payment Platform supports sophisticated real-time reporting and analytics as an integral part of the solution, providing deployers, retailers, vendors and service providers with instant access to critical performance information.

The quality of customer interaction at the point of service, as well as brand differentiation, are the foremost reasons behind usage and adoption of self service kiosks, according to the Aberdeen Group study. The Active Payment Platform provides the richest, most intuitive customer experience available in self-service today. Infonox has developed an entire suite of ready-to-implement solutions that can be quickly customized and branded to the needs of the deployer, whether the environments are restaurant/QSR, gaming, retail, banking or convenience / grocery.

Companies are facing considerable pressure to differentiate their service offerings. 54% of companies believe that differentiating their service offering through improved customer and employee processes or workflow is the most significant operational pressure. More than half (50% or more) of companies surveyed believe that kiosks enable better workflow, thus positively impacting a differentiated service environment for customers. To serve different market needs, the Infonox Active Payment Platform(TM) facilitates the configuration of any workflow or business process. It is flexible, scalable and extensible, allowing the system to be modified and adapted quickly and easily. Companies are free to define their own unique work flow requirements and can refine their customer experience over time without the concern of spiraling development and maintenance expenses.

Safwan Shah, CEO, Infonox said, "The Active Payment Platform from Infonox has been designed with the total needs of our customers in mind. More and more Companies want turn-key, reliable and scalable solutions that provide access to a variety of payment services and features that are critical to a successful kiosk deployment. Infonox's experience in the gaming, retail and banking industries has allowed us to develop the most robust self-service solution in the market. We enable Companies from virtually any industry to realize the benefits of self-service through integrated, end-to-end solutions that include real-time analytics, flexibility and the ability to add differentiated services on-demand."

You can request the release titled "Killer Kiosks: Reinventing the Customer Experience through Self-Service" in PDF format at the following URL:

You can also request the article titled "Catch the New Wave in Self-Service" in PDF format from the following URL

For the report, "Killer Kiosks: Reinventing the Customer Experience through Self-Service" please see Aberdeen Group

About Infonox

Infonox is a leading technology company serving the financial services industry that enables the delivery of financial products and services to new markets and innovative distribution platforms, including self service kiosks, ATM's, web-based applications and mobile phones. The Infonox TransIT network provides on-demand access to a wide array of services, including check cashing, money transfers, bill payments, ATM transactions, credit/debit card payment processing, check processing, prepaid, gift cards and more. The Infonox Active Payment Platform provides end-to-end transaction lifecycle and system support management from the point of sale to final settlement. These innovative solutions enable Infonox clients to realize turn-key delivery of fully functional, robust and scalable transactional platforms that can be easily configured for new services, products and distribution platforms. Infonox offers its services in a SaaS model, allowing clients to maximize their return on investment and realize the fastest time to market.

For additional information on Infonox: Infonox, Inc. 980 Hamlin Court Sunnyvale CA 94089 Tel: (408) 744 1700 Ext. 224 Fax: (408) 744 0607 [email protected]

Posted by staff at November 7, 2007 02:24 PM