December 04, 2008

Bill Pay kiosks - Pakistan deployment announcement

From Pakistan -- PTCL is setting up Self-Service Bill Payment Kiosks to be installed by Wavetec

KARACHI, Nov 13 (APP):.

Giving details of the new facility, Adel Rashid Soufah from Etisalat and Abdul Baseer Tahir, SEVP Business South PTCL said these Kiosks work in a manner very similar to that of ATMs but the basic difference is that while an ATM dispenses cash, these Kiosks provide services and accept bill payments through cash and credit cards through a touch-screen interface.

Now, PTCL customers do not have to stand in long queues outside banks to pay their telephone bills, they said adding that with the launch of these Kiosks, people can just walk up, pay their bills through cash or credit card and get a receipt for the payment from the same Kiosk within a minute.

Ayaz Faiz, Country Manager Wavetec, highlighted basic features of these machines and said these kiosks will be great facility to PTCL customers as they would not have to wait for an available bank teller or a customer service representative.

The initial launch of these Kiosks would provide the Bill Payment facility only but in the later phase services such as on-screen bill details, complaint registration and application for a new telephone connection/PTCL Broadband would also be offered through the same Kiosks.

Ultimately, these Kiosks would not only be placed at PTCL managed locations but they would also be available at remote locations such as shopping malls, banks, airports etc.

As a result of this PTCL customers would find most of the services which until now required them to go to a PTCL office, available at convenient locations thus giving them the real feel of Customer Care for the first time ever.

Shahid Hussain Bhutto EVP Business Zone Karachi, Rizwan A. Bhutto GM Corporate & Consumer Services, Jasem Abdul Wahed Etisalat, Mushir Khan Customer Care and Wajih ul Hasan from Wavetec were also present on the occasion of contract signing ceremony.

Posted by staff at December 4, 2008 10:41 AM