November 13, 2009

NEXTEP SYSTEMS Extends Foodservice Kiosk Pilot in Four Harrah's Entertainment Casinos

TROY, Mich., Nov. 12 /PRNewswire/ -- NEXTEP SYSTEMS ( announced today that Harrah's Entertainment, Inc., has extended NEXTEP's flagship Casino Express(TM) foodservice kiosk pilot into four additional casino locations. NEXTEP is a leading developer of intuitive self-service solutions including touch screen kiosks, digital menu boards and online ordering.

Due to the promising results of NEXTEP's pilot Casino Express touch screen ordering solution installed at The Deli at Harrah's Resort Atlantic City in the summer of 2008, an additional four touch screen kiosk systems have been deployed in Horseshoe Tunica, Miss.; Harrah's St. Louis; Horseshoe Hammond, Ind.; and Showboat Atlantic City, N.J. The kiosks, which were installed during September and October of 2009, are tailored for Harrah's customer service experience, branded for each restaurant and covered by NEXTEP's 24/7/365 Diamond Support technical service.

"Based on the promising initial results from our pilot in Atlantic City, we have rolled out to four additional resorts and are excited to continue to work with NEXTEP on this solution," said Jay Snowden, senior vice president and general manager of Harrah's Resort and Showboat Atlantic City.

"Harrah's is a model example of a visionary company committed to success through the use of technology and integration of industry best practices," said Tommy Woycik, president and co-founder of NEXTEP SYSTEMS. "It's not just about the technology itself, but the way in which it is implemented that matters. Harrah's took 100 percent of our best-practice recommendations, and because of this commitment, its return on investment is showing immediate signs of payoff and will be even more dramatic in the long run."

"The true leaders in the casino industry are distinguishing themselves from their competitors as they extend the use of the self-serve format to their foodservice venues through systems that incorporate reliable and failsafe technology, intuitive user interfaces and creative and appealing screen design content," Woycik said.

NEXTEP has also partnered with foodservice providers in the airport, deli, restaurant, government facility, and stadium and arena operations. NEXTEP's growing client roster includes, among others: OTG Management/JFK Airport's JetBlue Airways Terminal 5; Delaware North Companies; Baesler's fresh food market; Lettuce Entertain You's Wow Bao Asian cuisine restaurants; TacoTime; METRO Silver Diner; the U.S. Patent Office; the U.S. Military Academy at West Point; and Boston's TD Garden sports and entertainment arena.

Since its founding in 2004, NEXTEP has grown more than 100 percent annually and has implemented more than 1,000 self-order kiosks throughout the U.S. and Canada. As companies continue to search for ways to boost revenue and maximize the foodservice experience, NEXTEP is poised to lead the way by providing the customized solutions to fit and exceed their needs.

NEXTEP SYSTEMS develops a comprehensive and intuitive self-service product suite for the foodservice industry. A leader in customizing automated ordering solutions and robust digital signage, NEXTEP serves airports, deli operations, casinos, restaurants, stadiums and arenas. NEXTEP's solutions are tailored for individual vertical markets and include complete customer-facing technology designed to improve customer service, reduce expenses and deliver continuous growth and revenue-boosting opportunities for its clients. For more information and product demos, contact NEXTEP at [email protected], 866-654-8730 or visit


Posted by staff at November 13, 2009 01:21 PM