October 26, 2010

Hertz expands self-service kiosks across Europe

Hertz Europe announced it would roll out Self Service Express touch screen kiosks from NCR Corporation at select locations across nine countries in Europe for all customers (not just members-only) who have prepaid for their car rental.

NCR Corporation | Kiosk | Digital Signage | selfserviceworld.com

Hertz says it has also launched a free reservations application for the iPhone in 18 languages for customers in Europe.

Similar to an airline check-in kiosk, the Self Service Express touch screen kiosk is a reservation-based system that collects the customer's personal information and identifies the customer's reservation, Hertz reported. It then completes the rental car pick-up process, sending the customer on his or her way. The solution allows Hertz customers to select and purchase upgrades, optional insurance and waiver products, fuel options, and add-ons such as child seats and the Hertz NeverLost in-car satellite navigation system.

The Self Service Express kiosks complement the Hertz Worldwide Online Check-in program, which allows customers to begin the check-in process from their home or office before they travel.

The Hertz iPhone application, which has already enjoyed widespread popularity in the United States, allows customers to make reservations, save their Hertz #1 Club member number, search and find nearby Hertz locations, save favorite locations and receive special promotions via their mobile devices.

The kiosks use a highly-reliable Common Use Self Service (CUSS) software platform that has been adopted by many airlines to enable customers to check in for their flights. NCR is also providing Hertz with comprehensive hardware support services, including remote management and helpdesk assistance on a global basis.

The Hertz Self Service Express kiosks are available at the following airports in Europe: Bergamo Orio al Serio; Milan Linate; Milan Malpensa; Rome Ciampino; Rome Fiumicino; Pisa (Italy); Edinburgh; London Heathrow; London Stansted; Prestwick (UK); Malaga (Spain); and Frankfurt Hahn (Germany). Further rollout plans are underway in Belgium, France, Germany, the Netherlands and Switzerland. The company also plans to enable the kiosks to accept non-prepaid tariffs in early 2011.

NCR Corporation | Kiosk | Digital Signage | selfserviceworld.com

Posted by staff at October 26, 2010 11:06 AM