Internet Kiosk developers and integrators: if you have successfully
deployed internet kiosks you are requested to complete our survey so
that your solutions can be included in Summit Research Associates'
upcoming report on the subject. Your company will have an opportunity
to be showcased so print-quality images of enclosures and screen shots
are also requested. All who complete the survey will be entitled to a
Substantial Discount off the price of the report. Contact
We are in the process of completing our research into the very HOT Internet kiosk marketplace. Our next report will come out in late January, 1998 and has already generated considerable interest. We hope to cover your company's efforts in considerable detail but need your help. The more information you can provide, the more complete your coverage will be. I realize I'm asking a lot, but please take a few moments to fill in the answers to these questions and email them back to me as soon as possible. If you are able, could you also send (snail mail will do) a TIFF (or other print-quality) file or two of a representative screen that the user would see? It will be reproduced in its entirety, thereby offering yet another opportunity to "show your stuff". Thanks for all your help. Please contact me ([email protected]) or 301-670-0980 if you have any questions or if I can provide any assistance. Sincerely, Francie Mendelsohn President, Summit Research Associates, Inc. 7728 Warbler Lane Rockville, MD 20855-1034 www.summit-res.com INTERNET KIOSK QUESTIONNAIRE (Provide answers as of January 31, 1998) TRADE NAME OF KIOSK__________________________________ NUMBER INSTALLED: Standalone Units: Single User__________ Multiple Users_____________ Wall-mounted Units_____________ LOCATIONS : Library____________ Office Building___________ Hotel rooms___________ Restaurants/bars_____________ Lobbies___________ Airports_______________ Other______________ Comments______________________ INTERNET CONNECTION: 28.8_____ 33.6______ 56KB______ISDN_______ T-1________ T-3__________ Other____________ How many Communications Lines are connected to the kiosk?______________ SIGNON PROCEDURE: Credit Card Verification______ Encryption_____ Other______ PHYSICAL SECURITY: Special Routines for Credit Card Theft Detection? (Y/N)________________ Credit Authorization by Separate Phone Line? (Y/N)________________ Credit Authorization Handled Locally or Remotely?_________________ HARDWARE MANUFACTURER: PC/NC_____________ Monitor______________ Printer______________ Keyboard__________ Pointing Device____________ Touchscreen_______________ Enclosure_______________ USER FEES: Per Minute____________ Per Day_______________ Comments_______________ FREE SITES (Y/N): email____________ Advertisers ____________Other_________ Comments___________________ USAGE PATTERNS (%): email________ WWW__________ Others (list)________ Period of the Day Most Heavily Used_______________ Average Number of Users Per: Month_______Day______ Hour______ Average Length of Time User Stays at Kiosk_______________ Any Available Demographic Information ______________________ User Survey at Conclusion?__________________ Comments________________________ TYPE OF PAYMENT ACCEPTED (Y/N): Visa_______ MasterCard _______ AmEx _______ Other______________ Smart Card_______ ATM_________ Debit Card________ Cash_______ Comments__________________ VIDEO (Y/N)________ Type_______________ Full-Screen_________ Where used?_______________Special Interface Devices? (CDI, DVD)________ VIDEOCONFERENCING___________________ AUDIO (Y/N)________ Type______________ TELEPHONE (Y/N)_____________ REMOTE MONITORING: (Y/N) How is it handled?___________________________ Can Unit be Accessed by Your LAN?__________ INTERFACE: Proprietary/Name_____________ Netscape___________ Internet Explorer______________ Other_______________ Are DATABASES used?(Y/N)______Kiosk/Database Connectivity?(Y/N)____ Which Database is used?_________________________ PARTNERSHIPS: Telcos ________ Hotel Chains________ Other (List) _________ ADVERTISERS?(Y/N)________ Names____________________ TYPES OF APPLICATIONS (Please List)____________________ CUSTOMERS (Please List) "RED TAPE" ENCOUNTERED__________________________________ MAINTENANCE/CUSTOMER SERVICE: How is it handled and by whom?_____________ Who services the Unit?____________________ Who adds Paper/Toner, etc?_______________ COST PER UNIT_________________________ TOP 3 DEVELOPMENT ISSUES Faced______________________ TOP 3 DESIGN OBJECTIVES______________________ TOP 3 USER CONCERNS____________________ FUTURE PLANS _______________________________ "TOOT YOUR HORN" What are your Kiosk's Special Capabilities?_________________ What Differentiates your Units from the Competition?_____________ Who are your Top 3 Competitors?___________________ ADDITIONAL COMMENTS:end of survey