Singapore Airlines Installs Self-Service Kiosks for Check-In
(Agence France-Presse; 05/06/98)
SINGAPORE, May 6 (AFP) - Singapore Airlines Ltd. (SIA) on Wednesday
unveiled four automated check-in kiosks for passengers departing from Changi
international airport here.
Passengers holding automated ticket and boarding pass (ATB) tickets and who
do not have check-in baggage can use the kiosks, developed jointly with IBM on
an investment of 22 million dollars (13.9 million US), SIA said.
The user-friendly kiosks are expected to be popular among SIA's passengers
flying regional destinations. An estimated 20 to 30 percent of SIA passengers
on regional routes do not have check-in baggage, while among long-haul
travelers the proportion is 10 to 15 percent, the airline said.
The kiosks "are aimed at providing greater convenience and choice to our
passengers, by utilizing new technology," said Michael Tan, SIA deputy managing
IBM's technology for the check-in kiosks has been utilized successfully with
British Airways and Asiana airlines, as well as travel-related services such as
the Japan Travel Bureau and US rail service Amtrak, IBM said in a statement.