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Singapore Airlines Installs Self-Service Kiosks for Check-In
(Agence France-Presse; 05/06/98)

SINGAPORE, May 6 (AFP) - Singapore Airlines Ltd. (SIA) on Wednesday 
 unveiled four automated check-in kiosks for passengers departing from Changi 
 international airport here.

    Passengers holding automated ticket and boarding pass (ATB) tickets and who 
 do not have check-in baggage can use the kiosks, developed jointly with IBM on 
 an investment of 22 million dollars (13.9 million US), SIA said.

    The user-friendly kiosks are expected to be popular among SIA's passengers 
 flying regional destinations. An estimated 20 to 30 percent of SIA passengers 
 on regional routes do not have check-in baggage, while among long-haul 
 travelers the proportion is 10 to 15 percent, the airline said.

    The kiosks "are aimed at providing greater convenience and choice to our 
 passengers, by utilizing new technology," said Michael Tan, SIA deputy managing 
 director.

    IBM's technology for the check-in kiosks has been utilized successfully with 
 British Airways and Asiana airlines, as well as travel-related services such as 
 the Japan Travel Bureau and US rail service Amtrak, IBM said in a statement.





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