NCR: Add financial services to your shopping list as NCR takes the next step in convenience banking
-- Interactive kiosks let consumers shop and bank with greater ease You can now shop for a mortgage as easily as a pair of jeans at the Britannia Building Society branch inside Beatties department store in Northampton. The 'in-store banking shop' uses NCR Corporation's interactive kiosks allowing shoppers to conduct financial business at the touch of a button without ever leaving, the store or interrupting their regular shopping trip. By simply inputting your relevant details, the kiosks can be used to give estimates on a wide array of mortgage options to see which most suits an individual's needs. For example, comparing the benefits of a fixed rate mortgage with a standard variable rate mortgage - all worked out for the consumer's own particular circumstances. The technology also allows shoppers to print off the various mortgage 'illustrations' so they can take them away and browse through them at leisure. The kiosks can even act as children's entertainers. Whilst parents are shopping for mortgages, children can watch a fully animated story shown on the kiosks, featuring Britannia's familiar 'claymation' characters. In addition to the kiosks, special consultants have been fully trained by Britannia for a department store retail environment. In Beatties, two are on hand to answer shoppers' questions about confidential transactions and to carry out the more traditional, 'over the counter' type transactions such as paying in cash and cheques, opening new accounts or buying foreign currency. "Kiosks like these represent a growing trend in retail banking," commented Simon Rubin. NCR's head of self service in the UK. "NCR's own research has shown that people like the idea of organising their finances without the hassle of booking appointments or going to their local branch. At Beatties they can kill two birds with one stone - shopping and banking in the same trip. This convergence between retail and finance. outlets is already a common sight in the States and it's now taking off this side of the Atlantic." "The automation of our branch in Beatties has been an overwhelming success," stated Nigel Johns, controller, distribution strategy and development for the Britannia Building Society, "with increases in both profitability and customer satisfaction. Beatties is thrilled with the service we are providing and it's an exciting new environment for Britannia. We are now looking at expanding our range of interactive kiosks as a direct result of this success." About NCR's Financial Solutions Group NCR supplies banks and other financial institutions with Banking Solutions in the Age of the Consumer - solutions that are tailored to our customers' individual needs so that they can offer the best services to their consumers. These solutions cover the areas of self-service, payment, channel delivery and customer management. NCR shipped a record 42,440 ATMs worldwide in 1997, maintaining its 11th consecutive year of world leadership, NCR also has a market share Of more than 80 per cent in the UK. About NCR NCR Corporation (NYSE: NCR) is a recognised world leader in scaleable data warehousing, self-service and store automation solutions for the retail, financial and communications industries and other select markets. NCR's solutions are built on the foundation of the company's long-established industry knowledge and consulting expertise, value-adding software, world-leading hardware technology, global customer support services and a complete line of consumable and media products. More information on NCR and its products can be found on the World Wide Web at: http://www.ncr.com. CONTACT: Dawn Isaac, NCR Tel: +44 (0)171 725 8248 e-mail: [email protected] David Butcher, Edelman Public Relations Worldwide Tel: +44 (0)171 344 1279 e-mail: [email protected]
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