North Communications and FiTECH Systems Team Up To Provide Self-Service
Virtual Banks for Credit Unions
(Business Wire; 09/01/98)
Partnership puts public-access technology in the hands of credit union
North Communications (North), the leader in multi-media self-service
touchscreen technology, and FiTECH Systems, a leading provider of data
processing solutions for credit unions nationwide, today announced that they
will provide virtual banking capabilities for FiTECH's credit union customers.
Through this partnership, North will offer its TouchTeller FS100 product, the
company's "branch-in-a-box," to FiTECH's MANAGER GOLD(tm) customers. MANAGER
GOLD is a Windows-based data processing system.
FiTECH's MANAGER GOLD customers can tap on the screen of TouchTeller FS100 to
make any transactions they normally would make at their credit union branch.
Users can access TouchTeller FS100 from convenient public locations such as
shopping malls, grocery stores and other retail and business locations.
TouchTeller FS100 brings a live, on-screen customer service representative to
the user on demand. It is just like sitting across the desk from the
representative, as he or she speaks to the user in stereo sound using full-
color video, helping members to:
-- Open accounts
-- Order checks and make stop payments
-- Apply for loans
-- Tap into value-added Internet content and services
-- Connect to credit union's Intranet
"At a fraction of the cost of a single bricks-and-mortar branch, multiple self-
service touchscreens can cover the areas where members work, shop and live,"
says Rick Rommel, senior vice president of marketing for North. "TouchTeller
FS100 enhances the services available to credit union members by offering
expanded points-of-presence. TouchTeller FS100 comes to the member for
"We are proud to announce our relationship with North Communications," said
Mark Roberson, vice president of sales and marketing for FiTECH Systems.
"TouchTeller FS100 is an outstanding remote customer service solution. This
welcome enhancement to FiTECH's MANAGER GOLD will enable our clients to reach
their credit union members any day, any time, any place. It's the ultimate in
USA Federal Credit Union of Troy, Mich., is the first FiTECH customer to tap
into the technology. USA Federal is one of the largest federally chartered
credit unions in the country, serving more than 58,000 members nationwide.
Based in Marina del Rey, California, North Communications is a designer,
manufacturer and operator of transactional kiosk networks for the public and
private sectors. The company is known for its award-winning work for more than
12 years in government, finance and retail projects both domestically and
internationally. You can find more information on the Web at www.infonorth.com.
FiTECH Systems has specialized in providing credit union data processing
solutions since 1977. Beginning with MANAGER and continuing with its current
flagship product, MANAGER GOLD, FiTECH offers a complete range of on-line and
in-house services to credit unions. MANAGER GOLD is a Windows-based data
processing system that offers credit unions user-friendly, graphical on-line
delivery. It features components vital for credit union automation including:
advanced cross selling and sales tracking, signature and photo identification,
on-line help, integrated loan origination and general ledger accounting. You
can find more information on the Web at www.fitech.com.