CommercialWare's Mozart Provides the Industry's Only Multi-Channel Solution to Provide Seamless Order Management and Fulfillment
NATICK, Mass., Nov. 2 /PRNewswire/ -- CommercialWare, Inc. announced today that its industry leading order management and fulfillment software, Mozart(R), has enabled premier women's apparel cataloger, J. Jill, to extend its brand and superior customer service to the Internet.
At http://www.jjill.com, which went live on September 1st, customers can find information on J. Jill's products and services, as well as place orders through the online store or catalog. CommercialWare's Mozart is the industry's only offering that provides this new breed of e-tailers the ability to seamlessly integrate order information across multiple channels -- Web, phone, fax, mail and/or kiosk -- providing the highest level of service through instant access to inventory availability, anticipated shipping dates, etc.
"First and foremost, we saw our move to the Web as a means of enhancing customer service," said Randy Dow, vice president of information systems for the J. Jill Group. "We have seen a tremendous response thus far. We received 190 orders through our online store on the first day alone, and have seen incredible growth potential and enhanced customer service opportunities thanks to Mozart. Based on their knowledge of the catalog industry and their robust software, CommercialWare has been an ideal partner, enabling us to provide customers with the most reliable service from the moment they arrive at our site to when the package arrives at their doorstep."
Based on more than 20 years of experience, CommercialWare has built the leading order processing and fulfillment software for e-tailers, retailers, and direct marketers, providing traditional catalog companies such as J. Jill with the means to seamlessly integrate the Web with their existing business. In addition, through a recently announced partnership with DirectSite, CommercialWare has extended its offering to smaller companies and divisions within Fortune 50 companies, providing a one-stop solution to get them up and running on the Web.
"On the Web, the ability to provide a seamless customer experience is tantamount to success," said Bill Culp, president and CEO of CommercialWare, Inc. "With Mozart, our clients are able to meet the challenge of integrating the Web with traditional customer channels while maintaining the highest level of customer service. J. Jill chose our Mozart offering to support the company's e-commerce initiatives in an effort to prepare for the upcoming holiday season, and we are confident that, with CommercialWare, they will exceed customers' expectations this holiday season and beyond."
The J. Jill Group is a leading specialty direct marketer of high quality women's apparel, accessories, shoes and gifts. The company currently markets its products through its J. Jill catalog. J. Jill is designed to appeal to active, affluent women age 35 and older.
CommercialWare, Inc. is the leading developer of commerce enabling
software that takes a scaleable, multi-channel approach to order processing
and fulfillment. Mozart(R), CommercialWare's flagship software offering,
integrates customer order information across multiple channels -- including
Web, phone, fax, mail and/or kiosk -- at any point in the transaction process.
World-class retailers and direct marketers such as J. Jill and Patagonia use
Mozart to enhance customer service, maintain customer loyalty and realize
operating efficiencies. Several customers, including e-tailers such as
EBWorld.com and Ritz Camera also rely on Mozart to drive their e-businesses.
For more information, visit CommercialWare on the Web at
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