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FOR IMMEDIATE RELEASE
Community Credit Union Selects Netkey to Power Customer Technology Centers
Netkey Software Extends Brand, Sales and Vision to Customer Self-Service Touch Points
RICHARDSON, Texas – Jan. 28, 2002 – Netkey, Inc., the premier provider of enterprise solutions for self-service systems, today announced that Community Credit Union (CCU) has chosen Netkey software to power its network of 29 self-service banking kiosks in the Greater Dallas Area.
CCU is one of the fastest growing credit unions in the country with assets under management of more than $1.3 billion. CCU needed an economical way to introduce their more than 170,000 customers to online banking, and provide useful customer service information. They turned to Netkey for a software solution that allowed them to develop kiosks, known as “Technology Centers” where customers may research, select and apply for the products and services they need, helping the bank increase sales and reduce costs through more efficient processes.
“Our mission is to aid the community and provide our customers with quality service where and when they need it,” stated John Bock, CCU’s Chief Information Officer and IT Executive of the Year in the Dallas/Fort Worth area. “Netkey software enabled us to make a major step forward for the customer-facing side of our business.”
Using the Netkey-powered technology centers, CCU members have access to all online features including non-cash transactions, loan applications, fund transfers, statements and check imaging.
CCU has currently deployed 29 Technology Centers in branch locations, most of which are located next to their ATMs and are available to customers around the clock. The credit union plans to place Technology Centers in select employers for which they are the dedicated credit union.
“Credit unions are committed to delivering more personal, comprehensive services to their customers across multiple channels,” said Alex Richardson, CEO of Netkey. “We are pleased that the nation’s largest and fastest growing community-based credit union has selected Netkey to bring online products and services into the branch office and beyond.”
Netkey is the premier provider of self-service solutions for customer-focused financial institutions. Netkey customers include FleetBoston Financial, E*Trade, Fidelity Investments, BankAtlantic and Wachovia. The company holds three U.S. patents for its self-service technology. For more information on Netkey, please contact us at 1-800-443-7924, via e-mail at [email protected], or visit us on the Web at www.netkey.com.
Community Credit Union