iKIOSK FROM TSL DEVELOPED FOR TRIBEKA'S SOFTWIDE AT WH SMITH Tribeka, creators of the pioneering SoftWide system for the electronic distribution and on demand delivery of shrink wrapped software for the high street reseller, wanted a touchscreen solution for their iMac based Customer Advice Points. At the time, the iMac was not available with a touchscreen interface. After receiving Tribeka's request, Apple contacted Touchscreen Systems Ltd to provide the solution for SoftWide. TSL were able to enhance the iMac with Elo's surface-wave technology, creating the iKiosk. As a result SoftWide has been launched with touchscreen iMacs in WH Smith at the new BlueWater retail outlet and at Brent Cross and is set to be introduced into WH Smith's Holborn store within the next couple of weeks. Following a successful pilot in these stores Tribeka expects to install SoftWide with its iKiosk in WH Smith stores nationwide and software resellers worldwide. Tribeka's SoftWide solution incorporates the iKiosk to facilitate customers' search for and ordering of software programmes. After authorisation from a control central, the selected software is then burned on to a CD-ROM, the packaging and manuals are generated and everything is supplied to the customer in a DVD box, all in a matter of minutes. WH Smith currently offers a large number of software titles in conventional shrink wrapped pre-packaging, but, like all resellers, are restricted by the amount of this that they can keep in stock. Through SoftWide, WH Smith are providing added service to their customers by being able to meet their demands for the latest versions of software of a wider range of titles and for both PC and Macintosh. Moreover, with SoftWide the CD-ROMs can be personalised if the customer wishes, directly or through the iKiosk. Steve Jones, WH Smith's Business Unit Director for music, video and multimedia, says that customer interactivity can be a problem with new technology and this has certainly helped to make this application more user friendly. WH Smith and Tribeka are also reviewing the opportunities for SoftWide and its iKiosk for book and music distribution. Tribeka says the iKiosk provides an additional user-friendly feature for customers locating and ordering products through the SoftWide system. The iKiosk is ideal for customer operated retail applications where design, ease of use and economical use of floor space is paramount and Elo's surface-wave technology provides the iKiosk with two important advantages: reliability and durability. Touchscreen Systems Ltd (TSL) is the UK's leading supplier of touchscreen solutions in retail, multimedia, gaming, training, and industrial markets. From kits to complete, fully integrated flat panel LCDs, plasma and any size CRT, the company supplies OEMs, VARs, design houses, and retailers with superior touch screen technology solutions. TSL is the sole distributor in the UK and Ireland for the Elo TouchSystems full range of product, which include AccuTouch five-wire resistive and IntelliTouch surface wave touchscreens. **** For more information, please contact: Eamonn O'Nolan or Adrian Mutton, Touchscreen Systems Ltd., 3 The Quadrant, Barton Lane, Abingdon, Oxon., OX14 3YS. Tel: 01235 533999, Fax: 01235 533939. E-mail: [email protected] Web: http://www.touchscreen.co.uk Press information: Sarah Cahill/Neil Marshall, Marshall Jennings PR Ltd., 5 Market Place Mews, Henley-on-Thames, Oxon., RG9 2AH. Tel: 01491 410323, Fax: 01491 410181. E-mail: [email protected] Web: http://www.mjpr.com PHOTOGRAPH MISSING? If the photograph supporting this story is missing, and you are interested in using this material in your journal, please contact the above office. Please specify the company, and the unique reference number (P3294) from the top left hand side of the page. TOUGH, DURABLE TOUCHSCREEN FROM TSL CHOSEN BY CITYSPACE FOR NEW "INFORMATION PLUS" KIOSKS Cityspace are to introduce five i-plus information kiosks, featuring touchscreens from TSL, into the boroughs of Kensington, Chelsea and Southwark in a pilot scheme to be launched on 29th July. The kiosks have been specially designed for outdoor locations and will provide twenty-four hour, seven days a week secure access to information on jobs, entertainment, transport and local council services as well as the purchase of theatre tickets online. The new kiosks are the expansion of an original, very successful concept pioneered by Cityspace with its partner More Group UK, where i-plus kiosks have been installed in locations such as Madame Tussaud's, Eurostar and several international hotel chains to provide tourists with an electronic city guide to London, available in six languages. The latest kiosks are situated next to selected LT/Adshel bus shelters, offering greater access for users and have been developed to include information of interest to local residents. The kiosks consist of a printer, TSL's 15.1" LCD SecureTouch touchscreen and a PC linked to a central database which resides on a secure server. This allows instant changes and updates to be made to the information on the kiosks from a remote point. Tickets for West End and theatre venues can be purchased from the kiosk, with a credit card receipt printed in order to collect tickets from the box office. The touchscreen interface is ideal for making reservations or purchasing tickets because the instructions on-screen clearly prompt the user through each step, and touching the screen is intuitive. Because the kiosks will be outside, in unsupervised locations, Cityspace specified the need for a durable touchscreen. The SecureTouch touchscreen is vandal-resistant, withstanding repeated impact from heavy objects and continues to operate despite scratches that would disable other touchscreens. Performance, including clarity of 90% light transmission, resolution of 4096 x 4096 touchpoints, and touch sensitivity is not sacrificed to achieve increased ruggedness. Built on Elo's proven, reliable IntelliTouch technology, SecureTouch products resist vandalism while still providing a fast response to a light touch. Stuart Newman, Product Director of Cityspace, comments: "All of the components in the i-plus kiosk had to conform to an extremely rigorous set of standards. The TSL product provides a combination of quality, strength and reliability that is essential for operation in an external environment." Touchscreen Systems Ltd (TSL) is the UK's leading supplier of touchscreen solutions in retail, multimedia, gaming, training, and industrial markets. From kits to complete, fully integrated flat panel LCDs, plasma and any size CRT, the company supplies OEMs, VARs, design houses, and retailers with superior touch screen technology solutions. TSL is the sole distributor in the UK and Ireland for the Elo TouchSystems full range of product, which include AccuTouch five-wire resistive and IntelliTouch surface wave touchscreens. Cityspace is a new media company developing information services for city residents and is backed by major corporations, NEC and More Group. Cityspace is currently operating a network of tourist information kiosks in 25 tourist venues and hotels across London. Entrepreneur, Marc Meyohas, who formerly worked for Lehman Brothers, founded the company in 1995. ### For more information, please contact: Eamonn O'Nolan, Touchscreen Systems Ltd., No.3 The Quadrant, Barton Lane, Abingdon, Oxon., OX14 3YS. Tel: 01235 533999, Fax: 01235 533939. E-mail: [email protected] Web: http://www.touchscreen.co.uk For Cityspace please contact: Stuart Newman, 47-49 Aberavon Road, London, E3 5AR. Tel:0181 880 6500, Fax: 0181 880 6900. Press information: Sarah Cahill/Neil Marshall, Marshall Jennings PR Ltd., 5 Market Place Mews, Henley-on-Thames, Oxon., RG9 2AH. Tel: 01491 410323, Fax: 01491 410181. E-mail: [email protected] Web: http://www.mjpr.com
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