October 08, 2003

Packaged Speech Applications

WorkForce Technologies and Nuance Team to Deliver Packaged Speech Applications

October 08, 2003 12:44 PM US Eastern Timezone

WorkForce Technologies and Nuance Team to Deliver Packaged Speech Applications

MENLO PARK, Calif.--(BUSINESS WIRE)--Oct. 8, 2003--

WorkForce Technologies' Human Resources, Government, Education, and Healthcare Speech Solutions To Be Available on the Nuance Voice Platform

Today WorkForce Technologies and Nuance (Nasdaq:NUAN), the speech experts, announced Workforce's plans to deliver a Nuance-enabled suite of packaged speech applications specifically tailored to meet the requirements of the HR, government, education and healthcare markets. WorkForce Technologies' speech solutions will be made available on the Nuance Voice Platform(TM), the industry's first open, standards-based software platform optimized for speech solutions.

"Our wealth of experience has allowed us to build applications that address the real challenges faced by these sectors," said Rick Thompson, president, WorkForce Technologies. "Our voice-based solutions, coupled with Nuance speech recognition and voice authentication engines provide the recognition, accuracy, scalability, and robustness required to deploy successful natural language and large vocabulary voice-enabled applications."

"Packaged applications are becoming increasingly important for enabling enterprises to quickly and cost-effectively deploy high-quality speech solutions," said Chuck Berger, president & CEO, Nuance. "The combination of WorkForce Technologies' speech solutions and the Nuance Voice Platform will offer our mutual customers the ability to increase productivity, cost savings, and realize a rapid return on investment."

Nuance Voice Platform

Nuance Voice Platform is the industry's first open, standards-based software platform optimized for speech solutions. Designed to deliver maximum business benefits including cost savings, increased customer satisfaction and new revenue from voice-driven services, Nuance Voice Platform offers a broad range of speech specific capabilities, including the industry's first real-time Return on Investment (ROI) measurement and reporting tool. With the ROI Tracker(TM), Nuance Voice Platform monitors speech system performance in real-time, providing business managers with an accurate view of the effectiveness of their customer care initiatives and the intelligence needed to make strategic business decisions.

About WorkForce Technologies

Founded in 1994 and based in Herndon, VA, WorkForce Technologies is a leader in providing interactive, voice and web-based self-service solutions for Human Resources, Employment, Finance and Customer Service needs for large to small enterprises. These scalable solutions can be customized to fit the client's specific needs. Using best-of-breed technologies, WorkForce provides the tools and expertise to organizations to empower their customers, employees, or membership with self-service solutions to streamline communication and enable enhanced business services. For more information call 413-567-4259 and ask for Gail Toti or visit our web site at www.wftech.com.

About Nuance

Nuance is the speech expert. Nuance's speech software solutions enable automated access to everything from account balances to flight information, email reading to voice activated dialing -- accessed using nothing more than the power of voice and an ordinary phone. In markets around the world, leading enterprises and telecommunications carriers -- including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more -- work with Nuance to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8.

This press release contains forward-looking statements, including, for example, those relating to the benefits attainable by using speech products and applications and the capabilities of Nuance's partner alliances. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that anticipated benefits, cost savings and/or customer adoption of speech solutions may not be realized in some or all circumstances, the risk that Nuance's partner alliances will not produce anticipated results in some or all circumstances and other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's last-filed quarterly report on 10-Q. Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance.

Note to Editors: Nuance is a trademark of Nuance Communications, Inc. All other trademarks are property of their respective owners.

Contacts


Nuance
Gwen Murphy, 650-847-7131
[email protected]
or
WorkForce Technologies
Gail Toti, 413-567-4259
[email protected]
or
Eastwick Communications for Nuance
Becky Quinlan, 650-480-4032
[email protected]

Posted by Craig at October 8, 2003 07:07 PM