November 17, 2003

Drivers License Renewal Online

Tennessee's Online Driver License Renewal Service Grows 164 Percent in Three Years

More than 230,000 Tennesseans have already visited for driver license-related services

NASHVILLE, Tenn.--(BUSINESS WIRE)--Nov. 17, 2003-- As the Tennessee Department of Safety enters its fourth year of providing online driver license services, more Tennesseans than ever are experiencing the convenience and efficiency of renewing their driver license online.

Since the department's launch of online services in October 2000, license renewals via the Internet have grown 164 percent.

To date, more than 230,000 citizens across the state have renewed their driver license or notified the state of an address change without leaving home. User surveys also indicate tremendous support for online services available through, the state's official Web site. Of the respondents who used the Internet to conduct a driver license-related transaction, 99 percent encountered no problems and 94 percent found it convenient. The average time to renew a license or change an address online is two and a half minutes.

"Improving the efficiency and convenience to citizens in need of driver license services is a priority for the department," said Tennessee Department of Safety Commissioner Fred Phillips. "We are pleased so many people have used the online services. Based on the overwhelming positive feedback we've received, we expect continued use of these online driver license services."

In addition to the online option, citizens are also able to renew or change their address by mail. By providing customers a choice on how they conduct their driver license activities -- whether online, by mail, or in person -- the Department of Safety aims to improve operating efficiencies for all citizens.

"We believe online and mail customers are not the only citizens who benefit from the expedience of these transactions," said Tennessee Driver License Director Larry Large. "Any decrease in foot traffic at a driver license office helps improve the wait times and efficiency for transactions that must be handled in person."

While the department is working to bring more driver license services online, procedures such as testing, name changes, state transfers, and commercial driver license activities do require an office visit due to security concerns. Valid Class D license holders are eligible to renew online or by mail every other time they renew their license.

About Tennessee Information Division's online services are developed, marketed, and maintained by Tennessee Information Division, a Nashville-based subsidiary of eGovernment firm NIC (Nasdaq:EGOV - News).

About NIC

NIC manages more eGovernment services than any provider in the world. The company helps government communicate more effectively with citizens and businesses by putting essential services online. NIC provides eGovernment solutions for 1,400 state and local agencies that serve more than 71 million people in the United States. Additional information is available at
Angela Nordstrom, 615-313-0303
[email protected]

Posted by Craig at November 17, 2003 03:14 PM