January 24, 2004

Strategic Role of Customer Self-Service

white paper highlights the evolving role of customer self-service today, including the best practices and approaches for enhancing self-service in today's growing online market.

LiveWire Logic, Inc. Hires New VP of Sales and Receives Additional Funding; Veteran Sales Executive Joins Firm While Investors Extend A-Round

LiveWire Logic, Inc. today announced the hiring of Joe Drimer as Vice President of Sales to the company, adding a seasoned executive to the management team. At the same time, current investors extended their A-Round investment into LiveWire Logic, with an additional $1 million in funding.
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A recent white paper highlights the evolving role of customer self-service today, including the best practices and approaches for enhancing self-service in today's growing online market. "The Strategic Role of Customer Self-Service" (www.livewirelogic.com/cswhitepaper.jsp) compares the strengths and weaknesses of email, chat, phone, search and automated agent approaches to help solve the growing need for enhanced customer service for a changing marketplace.

white paper link

KNO - KioskNews.Org: Livewire

Posted by Craig at January 24, 2004 03:33 PM