Recruitment Kiosk
Call center unveils automated recruitment kiosk
Updated 08:29pm (Mla time) Sept 19, 2004
By Alexander F. Villafania
INQ7.net -- the Philippines
CALL CENTER operator PeopleSupport said it is putting up automated recruitment kiosks in shopping malls as a way to speed up its hiring process.
The kiosks, known as e-Stations, will display application forms, as well as interactive multimedia content. They will also have voice recording systems that PeopleSupport will use to determine the working capacity of the prospective applicant.
The e-Stations will be connected to PeopleSupport�s recruitment database to streamline the processing of application forms and to prevent repeat applicants.
The first three kiosks will be put up in Alabang Town Center, SM Megamall and Robinsons Place Manila.
A fourth kiosk will be placed in a Cebu City mall.
Over a million pesos were spent for the four kiosks, the bundled software, maintenance and Internet connectivity., PeopleSupport officials said.
Mark Lloyd Vera, human resource and communications associate of PeopleSupport said malls have among the highest traffic of potential call center applicants, which is why the firm was introducing the kiosks in malls.
Vera also said they are planning to put up another kiosk in Davao City.
The kiosks would decongest the company's HR office and ease the processing of applications, which normally takes several days, he said.
An average of 50 applicants were processed per day during a pilot test in Alabang three months ago, Vera said.
�It was a commercial success though we only took three months. But with the opening of the four facilities we hope to process in a day close to double the amount of the first try,� Vera said.
Posted by Craig at September 20, 2004 02:03 PM