Case Study: Concierge Kiosk for Hilton Head
The Occtane Group, based in Hilton Head Island, South Carolina, was looking for a way to provide travelers to various destination spots with a better idea of the local area’s offerings. Out of this need, the idea for CONCIERGE Plus™ kiosk was born.
Occtane’s search began for a company that could provide the self-service kiosk technology needed to drive their concept. They needed the ability to easily manage kiosk content, both soft content such as text and images, as well as hard content in the form of tickets, coupons, and gift certificates.
User interaction would be through a touch screen interface. This kiosk interface had to be flexible enough to provide access to many different types of information and be easily changed on a daily basis. The information also had to be easily organized into various categories, sub-categories, and so on. Besides the display of information for each venue, the product would also need to include the ability to dial the venue to speak to someone in realtime, print maps and directions, and offer the ability to purchase related tickets and gift certificates. To provide a means of advertising, draw in more users, and enhance the customer’s experience, Occtane’s desire was to use a large digital display above the user interface. They needed the ability to easily manage digital multimedia ads and display current news, sports and weather for the local region.
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Posted by keefner at August 14, 2006 02:35 PM