Gokis Kiosk Self-Service

Case Study: Students can make payments, print receipts and visit the UTA Web site at computer kiosks around campus.

After experiencing long lines at the university, students are encouraged to take advantage of the computer kiosks located in various buildings on campus. Software system specialist Clarence Alexander said that six kiosks were equipped with the MyMav system, and students can print a receipt after making payments and access the university e-mail and home page.

MyMav now accessible from kiosks

Story by: Lisa Lopez
Contributor to The Shorthorn
The Shorthorn: Evan Sheets
Krystal Sams, communications and political science junior, uses a MyMav Kiosk in Davis Hall. The kiosks provide quick access to registration information at several locations on campus.
After experiencing long lines at the university, students are encouraged to take advantage of the computer kiosks located in various buildings on campus.

The computers, set up by Accounting and Business Services, are located in Davis Hall, the Activities Building, University Center, Nedderman Hall, the Business Building and Pickard Hall.

Software system specialist Clarence Alexander said that six kiosks were equipped with the MyMav system, and students can print a receipt after making payments and access the university e-mail and home page.

“The biggest thing is pushing the students to utilize the computers,” Alexander said.

The kiosks, which have been on campus more than a year, were updated in July to include the MyMav system.

During the past two weeks, Accounting and Business Services employees have set up computers in Texas Hall and in front of Bursar Services to help students with MyMav and computing questions.

Alexander said having employees help students would hopefully make students feel more comfortable using the system on the kiosks or at home.

“Our goal is to make it easier for students and give them access to the system while they’re walking by on campus,” he said.

Employees will also be available during registration and at the beginning of each semester to help students with computing issues.

English sophomore Janalyn Roe said she is getting used to the benefits of the kiosks.

“I didn’t know they were on campus. I’d never seen one before,” Roe said after making a payment on the kiosk. “It was easier than standing in line.”

Alexander said that with each new semester, the Accounting and Business Services hopes to make students more aware of what they can do on the computer system and give them more options.

The kiosks provide an alternative to waiting in long lines; however, economics sophomore Nancy Jimenes prefers to talk face to face with a university employee.

“I’d rather make payments in person. It’s more secure in person and knowing that you talked to someone,” she said.

Posted by keefner at September 6, 2006 08:51 AM