Hertz Launches 10-Minute Check-In Guarantee
Hertz (NYSE: HTZ), the number one airport car rental brand in the U.S., today announced the launch of a Self-Service Express Check-in program to get customers on their way in 10 minutes or less, guaranteed.
Beginning July 1, and available at the 50 largest airport locations in the U.S., customers who, having reserved a Hertz rental, start the check-in process online at Hertz.com and then take advantage of Self-Service Express Kiosks and/or Express Counters at participating Hertz locations to decrease the time they wait in line, can maximize their vacation or business time.
As part of its customer commitment, Hertz is standing behind the 10-minute guarantee with a $50 credit toward a current or future Hertz rental for customers who checked in online, and then, after arriving on the kiosk or Express Counter line at any of the 50 participating locations, were not on their way within 10 minutes.
"According to our research and customer feedback, renters would rather complete the reservation process online from the comfort of their home or office rather than wait in another long line at the airport," said Mark P. Frissora, Chairman and Chief Executive Officer for The Hertz Corporation. "The 10-minute guarantee reflects our commitment to help reduce the 'hassle factor' for travelers by making their car rental experience simpler and faster," he added.
Currently, of the 50 Hertz Rent a Car airport locations participating in the 10-minute guarantee program, 28 locations are equipped with the new Self-Service Express Kiosks and 22 locations are equipped with Express Counters. The Company's #1 Club Gold members will continue to bypass the rental counter and kiosks entirely and proceed directly to their vehicles because their check-in process has been completed in advance.
For more information about the new online check-in guarantee, travelers can go to Hertz.com. Once Hertz customers have booked their rental from any source, they can stay on or proceed to Hertz.com, and click on the Online Check-In tab on the home page, enter their Confirmation Number and start the simple check-in process.
The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc. (NYSE: HTZ), is the world's largest general use car rental brand, operating from approximately 8,100 locations in 147 countries worldwide. Hertz is the number one airport car rental brand in the U.S. and at 69 major airports in Europe, operating both corporate and licensee locations in cities and airports in North America, Europe, Latin America, Australia and New Zealand. In addition, the Company has licensee locations in cities and airports in Africa, Asia, and the Middle East. Product and service initiatives such as Hertz #1 Club Gold®, Hertz NeverLost® customized, onboard navigation systems, SIRIUS Satellite Radio, and unique cars and SUVs offered through the Company's Prestige, Fun and Green Collections, set Hertz apart from the competition. Hertz also operates one of the world's largest equipment rental businesses, Hertz Equipment Rental Corporation (www.hertzequip.com), offering a diverse line of equipment, including tools and supplies, as well as new and used equipment for sale, to customers ranging from major industrial companies to local contractors and consumers through more than 360 branches in the United States, Canada, France and Spain.
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Posted by staff at July 1, 2008 10:20 AM