Customer Flow & Healthcare Kiosk Solutions
Managing customer flow situations is increasingly a great tool for businesses to utilize. That could mean managing patient and outpatient flow in medical and clinic environments, and extend to visitor flow, student flow, laboratory and pharmacy flow. There are solutions available now from KIOSK they have published. See their linebusters and queue management solutions page [Click Here], as well as their HealthCare Kiosk section [link]
Highlights:
Pharmacy Flow and Patient Flow
- MAXIMIZE PATIENT THROUGHPUT through enhanced public
guidance systems, more effective patient reception, routing
methodologies and smarter utilization of staff resources.
- ACCESS REAL-TIME METRICS that measure wait and transaction
times, total service time and abandonment/diversion rates. The ACF
solution features easy-to-use statistical tools that provide an enterprise
view of productivity, service and performance levels, customer fl ow
patterns and more.
- TRACK THE ENTIRE PRESCRIPTION FILL PROCESS along with the
patient fl ow. The ACF Solution utilizes MS SQL as its core database,
which allows pharmacies to port in real-time data from their automated
distribution applications. Pharmacy managers can now merge the two
data sets allowing for more enhanced oversight and benchmarking of
organizational goals.
Patient Flow
- MAXIMIZE PATIENT THROUGHPUT through enhanced public
guidance systems, more effective patient reception, routing
methodologies and smarter utilization of staff resources.
- ACCESS REAL-TIME METRICS that measure wait and transaction
times, total service time and abandonment/diversion rates. The ACF
solution features easy-to-use statistical tools that provide an enterprise
view of productivity, service and performance levels, customer fl ow
patterns and more.
- TRACK THE ENTIRE PATIENT PROCESS from the moment they arrive
to the moment they leave. Even if the patient is transferred to another
physical location, as long as they are in the enterprise, their fl ow data is
tracked and maintained.
See linebusters and queue management solutions page [Click Here], as well as their HealthCare Kiosk section [link]
Posted by staff at March 19, 2009 10:19 AM