KioskCom News: Carnival Cruise Lines is Finalist
Carnival Cruise Lines is a finalist for for the Self-Service Excellence Awards. Carnival is joint customer of NCR Netkey and KIOSK Information Systems. Category is Best Travel/Hospitality.
Carnival Cruise Lines’ corporate mission is to provide fun, memorable vacations to its guests by offering a wide array of quality cruises which present outstanding value for the money. Carnival Cruise Lines (CCL) worked with NCR Netkey to develop interactive kiosk applications which help automate transactions, provide information, enhance crew and staff performance, and improve the overall passenger experience. NCR Netkey developed three applications which enable CCL to deliver an enhanced level of convenience and service to their guests. These applications include:
Embarkation – provides an efficient and easy check-in option
Shore excursion – provides advanced product information and ability to purchase shore excursions
Guest Technology – The guest technology stations or ‘Funhubs’ provide guests multiple points of access to the internet, intranet, dining menus and venues, ships activities, news, weather and sports, social networking and much more to enhance the guests’ cruising experience.
The NCR Netkey platform provides the flexibility to support the varied technology utilized in the deployment of each application. Both the Embarkation and Shore Excursion applications communicate via web services to the Carnival ship board property management system and Carnival back-end databases providing guests with real time efficient interaction with the kiosks. The Guest Technology application leverages and integrates with a social networking platform also being used by carnival.com. The NCR Netkey Manager platform provides CCL effective and efficient management and monitoring of all devices whether located in the Port of Miami or on a ship sailing throughout the globe.
Posted by staff at April 5, 2010 12:03 PM