Gokis Kiosk Self-Service

ROI - Health clinic CIO says patient self-registration at kiosks lowers costs, saves time

Health clinic CIO says at minimum one hour a day per clinic. Most clinics are open 7 days a week so given the number of clinics that becomes substantial number very quickly.

Healthcare organizations seeking to increase operational efficiency and expand the use of electronic health record (EHR) should consider implementing patient self-registration kiosks, writes Mat Waites, CIO of Brentwood, Tenn.-based The Little Clinic, in Modernhealthcare.com.

We made the strategic decision to use patient self-registration kiosks to expedite the registration process for patients and clinicians. Integrating the kiosk with the EHR eliminates the need to manually enter registration data (such as patient demographic information) into the EHR. We developed a Web-based patient registration kiosk application to collect the information that we need from each patient.

We then used a workflow automation tool to develop an integration that pushes the patient data from the kiosk database into the EHR. Automating the registration and data transfer process saves us about one hour a day per clinic. Given that the clinics are open up to 72 hours a week, this easily translates to a savings of hundreds of hours and thousands of dollars a month

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