Gokis Kiosk Self-Service

Kiosk and self-service study a goldmine of industry info

New Summit Report -- North America led the world in kiosk adoption with nearly 1.2 million installed devices at the end of 2008. Summit reports that represents an astonishing rise of more than 61 percent from the 734,000 installed at yearend 2006.

The market for kiosks continues to expand despite the global recession as the uses for the devices grow and the public embraces the self-service concept, according to the newly-released Eighth Edition of Kiosks and Interactive Technology – Global Statistics and Trends – from Summit Research Associates.

Since the last edition two years ago, new uses of the kiosk have become widespread with DVD rental, ticketing, rental car pick-up and hotel check -in and -out, joining such applications as digital photography, airline check-in, bill payment and retail self-check-out.

The industry has benefited as new applications are launched and older kiosk models are replaced. In addition, public attitude towards self-service and using a kiosk has changed from wariness to one of confidence and comfort, the report finds.

“(P)otential kiosk users no longer have to be coerced into using the devices; today they eagerly seek them out,” Summit writes.

The Summit report offers comprehensive data, analysis and projections for the kiosk and self-service industry broken down by region, including North America, Europe, Asia Pacific and the rest of the world.

For instance, it may come as no surprise to industry observers that North America led the world in kiosk adoption with nearly 1.2 million installed devices at the end of 2008. Summit reports that represents an astonishing rise of more than 61 percent from the 734,000 installed at yearend 2006.

Worldwide at the end of 2008, there were more than 1.8 million kiosks installed, with Europe accounting for 321,000, the Asia-Pacific region for 271,000 and the rest of the world for 33,000.

This explosion in installations and kiosk use would be even more impressive if it weren’t for the Great Recession which slowed or outright ended many projects, Summit reports.

The report projects that, by yearend 2011, there could be more than 2 million kiosks installed worldwide, with 1.3 million in North America, 360,000 in Europe, 305,000 in Asia-Pacific and 38,000 in the rest of the world.

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Summit report links