March 30, 2011

Kiosks speed up travel for Greyhound passengers

Greyhound announces ticketing kiosks with NCR

The bus stops here: Kiosks speed up travel for Greyhound passengers |

Airlines aren't the only travel providers to offer self-service kiosks to speed up the ticket-buying process. Greyhound bus passengers will also be able to buy and pick up tickets purchased online via NCR Corp. kiosks.

According to a company press release, 150 kiosks will be deployed initially at major stations in the Northeast, and Greyhound will later expand the program throughout the United States. NCR will also provide support services for each machine.

Dave Leach, president and CEO of Greyhound, said in a press release he chose NCR after conducting a successful pilot.

"We are reinventing our brand from the ground up, and extending better service with the introduction of NCR self-service ticketing supports our vision of improving the overall travel experience," Leach said.

The NCR self-service solution will help Greyhound, the largest North American provider of intercity bus transportation, reduce wait times and free up employees to spend more time with customers with more complex travel needs.

"The widespread global adoption of self-service in the aviation industry clearly illustrates the traveler's desire for self-service convenience," said Theresa Heinz, vice president and general manager, NCR Travel. "We believe greater efficiencies and brand loyalty can be derived by extending seamless multi-channel convenience to all modes of travel."

The bus stops here: Kiosks speed up travel for Greyhound passengers |

Posted by staff at March 30, 2011 09:14 AM