November 29, 2003

Safety Recall on Monitors

IBM has widened recall of G51 and G51t (touch screen) monitors....



November 28, 2003

Software Kiosks in CompUSA

Known as just-in-time electronic software distributions systems, these in-store kiosks offer customers a way to purchase software quickly and conveniently. Consumers simply use a touch-screen to search for software titles, such as Red Rock DeltaGraph 5. Once a user has...



Redemption Kiosks in Casinos Growing

Nice interview with casino owner in Detroit....



JCPenney saves $12 million by shifting training initiatives to OneTouch interactive solution

Since the rollout began in 1996, JCPenney has been able to save more than $12 million in travel and lodging costs alone. Other benefits include an acceleration in the time required to deploy new systems and procedures, and a...



November 27, 2003

Smart Card Projects Increasing

Having noticed a sharp increase in global demand for smart card services, MasterCard International is now working with its customers on over 400 chip projects around the world - more than double the number of projects active in the fourth...



November 25, 2003

Workforce Analysis Report

Unicru and People Report Partner to Provide Advanced Workforce Analysis for Service Industries Today's News...



BAI News 2003

Various new annoucements at BAI RDS show + nice wrap by Ann All,...



Hobbyists Get Kiosks

Woodcraft offers digital 'Toolbox' -- Crafty types can find over 14,000 products...



Will That Be Cash, Fingerprint or Cell Phone?

For issuers of credit cards, the new systems are expected to ultimately be far more secure, making it harder to steal information. That could save issuers billions of dollars a year that now are lost to fraud....



Parking Kiosks

Miami International Airport has opened its new central collections plaza, which should make its parking garages easier to use....



Branson Leads Rebirth of Music Retail in San Francisco

Sir Richard Branson who will unveil the most progressive music entertainment store, at the Virgin Megastore, San Francisco. There will be a celebration on December 3, from 4-8pm; and Sir Richard Branson, CEO of Virgin companies, will be on hand...



November 24, 2003

Check-in kiosks are edging out humans

Travelers returning to the skies this Thanksgiving will encounter more people in the ticket lines - and far fewer people behind the ticket counters....



HR Trends towards Techonology

Online platforms for employee self-service and benefits communication have become the norm at most corporations. Firms that haven't already rolled out such services are planning implementations now....



Embracing self-service technology

Brokers need to get with the program on self-service, administrative technology...



TSA Awards Security Contract

The Transportation Security Administration has awarded an $8 million contract to Unisys Corp. to test technologies to improve airport security....



Verizon sales pitch goes interactive

Verizon Wireless is using the Twin Cities to experiment with a new kiosk display in four area malls that it hopes will put some hip-hop style f'shizzle into the company's sales pitch....



November 21, 2003

Survey on Gift Cards

The inaugural NRF Gift Card Survey, conducted by BIGresearch for NRF, found that 69.9 percent of consumers plan to buy gift cards this holiday, spending an average of $34.24 per card....



ChainDrugStore.net forms Retail Advisory Board

ChainDrugStore.net forms Retail Advisory Board...



New Wireless Service from AT&T

AT&T Wireless launches EDGE service. Targets higher data transfer speeds...



November 20, 2003

IBM Acquires PSI

Self-checkout for retail stores is heating up; technology can allow redeployment of clerks as service reps and upselling agents...



Pet-Ark Kiosk for Pets

As Seen on the "Today" Show......



Sun's Banking Plot Unfolds

New Bank Branch Java Controller Allows Remote Installation and Support for Retail Bank Branches...



November 19, 2003

Clienteling Retailers

Obstacles aside, retailers embrace new strategies. Loyalty, redemption, preferences, For Hallmark, The strategy, the systems, the analytics, the marketing programs-all are integrated horizontally into the business....



Dollar General to open 675 units next year

Amid rapid growth among dollar stores, Dollar General, the sector�s biggest chain, says it will open 675 stores over its next fiscal year....



UNIQUE TACK PROPELS WALGREEN

A close look at Walgreens and how it grows in world of Shopping Centers....



Branding Synopsis

Nice breakout article on Branding and touchpoints....



Airline Self-Service : BA

A look at British Airlines and its roadmap for self-service in its business....



Speech Enabled ATMs

Push is on for speech-enabling ATMs. Now, will they do anything?...



Report on E-Government in UK

The Office fo the Deputy Prime Minister (ODPM) has published a report Process Evaluation of the Implementation of Electronic Local Government in England: Research summary....



Airlines Spoof Themselves

Do you find vacation just too expensive? Well, how does 21 dollars to San Jose sound? 35 dollars to Phoenix? 27 to Las Vegas? Introducing SkyHigh Airlines Super Scrimper Fares....



November 18, 2003

New Public Phones More Than Just Talk

New Yorkers and people just passing through can now go to a street corner kiosk to surf the Internet, check e-mails or have their photo taken by a Web cam, city officials announced yesterday....



November 17, 2003

Loyalty's Top Ten Best Practices

A free guide book covering the 'top ten' best practices for improving retail customer loyalty has been published by loyalty consultancy, Frequency Marketing Inc (FMI). The guide outlines how retailers can motivate customers with recognition and rewards by establishing strategies...



A human face for ATM customer services

With an innovative take on personalised customer service, NCR has prototyped and exhibited its latest ATM (automated teller machine) concept: an on-screen, individually personalised 'avatar' (a cartoon-like character) to guide bank customers through transactions....



Counting On Technology

Whitepaper Advert from Coinstar: Coinstar's patented technology is one reason the company's machines perform consistently and are used in more than 10,000 supermarkets throughout the country....



Feds fine Delta

Delta Air Lines agreed to a $1.35 million civil penalty for failing to provide adequate help to passengers using wheelchairs....



Drivers License Renewal Online

Tennessee's Online Driver License Renewal Service Grows 164 Percent in Three Years...



New U.S. Mobile Imaging Service

Eastman Kodak Company today announced agreements that will provide mobile imaging services to help people store, share, organize and print their digital images....



Mosaic Software Announces Support for Linux and Oracle

Postilion Realtime 5.0 will be available on Linux in addition to Windows and will support both SQL Server and Oracle....



Next-Generation Secure Encrypting PINpad for Magnetic Stripe and Smart Cards

MagTek, Inc., a global leader in electronic payment technology, today announced the release of the IntelliPIN(R) SPT, MagTek's next-generation secure encrypting PINpad with magnetic stripe and smart card capability....



Signature and Card Readers

Interlink Electronics, Inc. and MagTek, Inc. to Develop E-Signature Enabled Card Reader Solutions for Banking Sector...



Boots Implant at Target

Boots to Test U.S. Market with Help of Target, CVS...



RFID Tag Teller

TransCore announces the development of an ATM-like machine that dispenses radio frequency identification (RFID) transponder tags...



Self-Service Today

Striding into the airport here one recent afternoon, Kimberly Ward did not so much as glance at the two ticket agents waiting at the counter....



November 14, 2003

Multi-Channel Retailers Increasingly Rely on Internet-Based Kiosks

Nice case study on the NCR site about VANs and KIS...



November 12, 2003

2003 Consumer Credit Survey

The power of affluent shoppers, the rise of practical consumers and the dynamics of debit cards [great STORES survey]...



Independent restaurateurs Banding Together

Independent restaurateurs across the United States increasingly are banding together to fight competition from ever-expanding chain operations....



Redbox Shut Down

After a year-long experiment, the fast-food giant is pulling the plug on all four Redbox automated convenience stores in the Washington area...



Grocer Updates Layout

New Wild Oats gets updated look New shopper-friendly store will open today...



Usage Metrics

Retail customers under 35 are more likely than older people to opt for e-mail, web-based self-service or instant messaging for contacting customer service instead of resorting to telephone calls or store visits, a study by Harris Interactive says....



November 10, 2003

Hotel Information Systems to Act as Reseller of It Just Works Software

LAKE FOREST, Calif., Nov 10, 2003 /PRNewswire via COMTEX/ -- Hotel Information Systems (HIS), a division of MAI Systems Corporation (OTC Bulletin Board: MAIY), is pleased to announce that an agreement has been finalized with It Just Works Software based...



Donato Food Corporation to Install Wincor Nixdorf's BEETLE /iPOS Systems at 170 Quick-Service Restaurants

Wincor Nixdorf Inc., today announced that Donato Food Corporation will install BEETLE(R) /iPOS point-of-sale (POS) systems in the company's 170 quick-service restaurants in Canada....



Digital Music Store

MusicNow Works With Top Digital Device Manufacturers and Best Buy for Launch Of New Digital Music Store...



Triple DES and Refurbished

ATM Refurbisher Includes Triple DES Upgrades When Refurbishing Equipment...



November 07, 2003

Today Show Episode Today

Mary Tyler Moore and Bernadette Peters will appear on this morning's "Today" show to promote the campaign, and then join city leaders for the official kickoff in Central Park....



Self-service Changing CIO Wish Lists

"The walls (to the network) are down," Conner said. "People can come in and do self-service and make changes. Businesses have to be concerned with who they are. Security and privacy are part of the conversation of business now."...



November 06, 2003

Biometric Timecards More Efficient

McDonald's Reduces Payroll Costs up to 22% with IR Recognition Systems Biometric HandReaders...



Wi-Fi at new McCafe

First McCafe Set To Open Tomorrow...



Multi-Carrier Check-In on Airlines

Northwest Offers Check-In On Multi-Carrier Itineraries...



US payments firm buys out loyalty marketer

The real-time marketing solutions firm, Ernex Marketing Technologies, is to be sold by its parent company, RBC Financial Group, to the North American payment processing company, Moneris Solutions Corporation....



Check 21 Enacted

Bankers are celebrating the enactment of the new law, known as the Check Clearing for the 21st Century Act, or Check 21 for short. October 28, 2003 signed into law....



November 05, 2003

Retail: Will that be Cash or Credit?

New STORES Consumer Credit Survey Answers Critical Question: Will That Be Cash or Charge?...



Tidbits from Financial Service

Great wrap by Ann All on recent goings-on at Financial tradeshows....



Security - Hack In Progress

Just how easy is it to break into your company's networks? Hire a hacker, then sit tight....



November 04, 2003

The Fight Ahead For Fuji

The first-half results that Fuji Photo Film announced--net profits were up 22% on flat sales--belie some of the big challenges that the Japanese giant has ahead of it....



Wal-Mart, DoD Weigh In On RFID

The Bentonville, Ark.-based-company is meeting with their top 100 suppliers beginning Tuesday to set radio frequency identification (RFID) compliance standards....



3D Laptop LCD Technology

To create its 3-D effect, Sharp fused together two LCD screens....



DOD extends Common Access Cards deadline

The Defense Department has extended by six months its deadline for issuing Common Access Cards to its more than 4 million users. It still has about 500,000 cards to distribute....



November 03, 2003

ARTS - retail standards reference

The Association for Retail Technology Standards (ARTS) of the National Retail Federation is a retailer-driven membership organization dedicated to creating an international, barrier-free technology environment for retailers. One of which is UnifiedPOS. Site Link...



EloTouch : Touchscreen Technology

Elotouch is one of our partners for touch screen technology (CRT and LCD). Here are some resources available to learn more about touch screen technology....