March 23, 2010
Driver's license kiosk successful in Hattiesburg
New drivers license renewal kiosks in Hattiesburg. Incorporate drivers license reader from E-Seek, video camera, and signature pad. Nice pictures of unit and interface screen.
Driver's license kiosk successful in Hattiesburg | hattiesburgamerican.com | Hattiesburg American
Richard Dejuan recently went to renew his driver's license and anticipated the same frustration with the renewal process that he had in the past.
Instead of the stereotypical lengthy wait to renew his driver's license at the testing office on J.M. Tatum Industrial Drive, Dejuan received a bit of a surprise.
Dejuan, of Hattiesburg, was walked through the steps to renew his license at an automated driver's license renewal kiosk.
Dejuan swiped his credit card and then his driver's license. He entered some information, stepped back and stood in front of the hanging blue screen and posed for two photos.
Dejuan received a receipt with his temporary license printed on it.
"I think it's great," Dejuan said about the renewal process.
"I was expecting a long wait as usual, but that took less than five minutes."
Dejuan said he has come to the Department of Motor Vehicles' office several times in the past and left because he was sent home at closing time.
"I think it's a blessing for people who need to renew their licenses," Dejuan said.
The majority of the public agrees with Dejuan, said Maj. Jason Jennings, director of driver services for the Mississippi Department of Public Safety.
"The kiosks have been greatly accepted by the public," Jennings said. "They are quick, efficient and the public loves them."
A person can be no younger than 16 years, 10 months, and they cannot be older than 75 to be eligible to renew their license at the kiosk.
Use of the kiosk is $3 more than the traditional route, and the total fee through the kiosk must be paid with a credit or debit card bearing either the Visa or MasterCard logos, Jennings said.
A person must live at the physical address on the license because that is where the permanent license will be mailed, Jennings said.
Also, a check is run on the license in a nationwide database to guarantee there are no fines owed, Jennings said. A temporary license, good for 14 days, is printed at the end of the renewal process and the permanent license is mailed from Jackson within three to five days.
"The license is considered renewed the day the process is done, but we have to wait until the next day to print and mail them," Jennings said. "It's the same process as the Internet renewal."
Jennings said precautions were installed to help prevent the possibility of fraud during the license renewal process at one of the kiosks.
The kiosk takes a picture and compares it to the old photo on the previous license using facial recognition technology, Jennings said.
Also, personal information, such as the last four digits of a Social Security number, are also required.
"And it all happens fairly quickly," Jennings said. "Usually in under five minutes."
The kiosks were installed in December in seven locations throughout the state, Jennings said, one each in Hattiesburg, Tupelo, Olive Branch, Gulfport and D'Iberville, and two in Jackson.
Officials say they are planning to add more throughout the state.
"It seems to me that 100 would not be an unreasonable number," Public Safety Commissioner Steve Simpson told The Clarion-Ledger recently. "Each of the DMV sites would have one, though the ones in heavily populated areas could have two or more."
Jennings said the plan is to have them in areas outside the Department of Public Safety's brick and mortar buildings.
"Areas such as student unions, police and sheriff's departments - things of that nature," Jennings said.
January 16, 2007
Kiosk Case Study: Nevada DMV
More locations announced for the Nevada DMV self-service kiosks. Interesting stat is that the kiosks have completed over 500,000 transactions since they have been introduced (spring 2004).
New DMV self-serve kiosks installed
New DMV self-serve kiosks installed
Jan 9, 2007 11:59 AM
Dread waiting in line at the DMV? The Nevada Department of Motor Vehicles has installed four new self-service kiosks in southern Nevada to cut down that wait.
The new kiosks sights are located on Main Street near Las Vegas Boulevard-south, Simmons and Ann Road, Charleston and town center and Durango and Warm Springs.
You can renew your registration and driver's license at the kiosks as well as reinstatement your registration if your insurance lapsed. It accepts most credit cards and issue tags and documents on the spot.
There is no extra cost to use them and transactions typically take less than three minutes to complete. Nevada motorists have completed about 500,000 kiosk transactions since the machines were introduced in the Spring of 2004.
Private Locations of Nevada DMV Kiosks:
Southern Nevada Telephone
1700 S. Main St.
Las Vegas, NV 89104
AAA
5465 Simmons St.
North Las Vegas, NV 89031
AAA
10860 W. Charleston Blvd.
Las Vegas, NV 89135
AAA
7445 S. Durango Dr., Suite 103
Las Vegas, NV 89113
Existing Locations (Installed January 2006)
AAA
3312 W. Charleston Blvd., Suite 130
Las Vegas, NV 89102
AAA
1000 N. Green Valley Parkway, Suite 620
Henderson, NV 89074
November 11, 2006
Interesting Outdoor Goverment Kiosk
 Public Access Kiosks in Aberdeen by an organisation called 'Public Dataweb'. These units are outdoor and have an umbrella above them. Statistics on usage by the people are also pretty interesting as Entertainment and Sports dominates the usage with things like Email barely being used. The units also provide wireless WiFi download to mobiles.
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The Umbrella Kiosk 2006
First introduced in April 2006 in the city centre streets of Aberdeen Scotland.
The 'i' Kiosks have dual operational viewing screens.
They generate a Wireless / WiFi service
Provide all the Public DataWeb multiple content service's.
Plus Video Email and VOIP/SKYPE Freephone telephony
A Verbot / Avatar assists and can also read out messages.
One major factor in collecting usage statistics over many years shows that when we introduced the Umbrella kiosk design usage shot up! With far less kiosks the usage on our new street kiosks rapidly exceeded the other designs. We believe this is due entirely to the open access design.
Public DataWeb usage statistics are collated and analyzed regularly.
The chart shows a typical month from a small random selection of kiosks.
The hit rates are very reasonable and are typical of the usage on the service over the past 3 years. The previous 18 months were much more erratic. This shows that access has settled down and a pattern of use has emerged, with reasonable access to council services and other citizen government facing options keeping pace with obvious top selections like entertainment, news and sport.
The statistics break down: usage by context/categories.
Importantly the usage hits are further automatically analyzed by our unique statistics profiler that generates the variable of hits that are associated with finding the exact need of the user.
Percentage of navigation against finding requirements:-
It is important to know the need itself is being satisfied e.g. for example, typically for job vacancies a person searches first by location or job category then a list of available vacancies, the links selected before reaching the target and actually finding jobs are in a percentage amount of the total links. People want the jobs not the links and probably other systems count these links as hits, they are not. The statistics show users are consistently reaching over 70% of their target need; thus the system is engaging them and providing rapid demonstrable access to their requirements.
Time in use: average time spent each session is 4.5 minutes.
Average time taken traversing links to exact need i.e. a job category is 5 seconds.
Notes; Percentage profiling also proves that genuine users are in the main as over 70% reach their choice whereas children or browsers will be mainly collected within the links rather than the results.
Weather plays a role in usage winter months and holiday periods reduce access.
In the evening the top shelter structure becomes illuminated.
The design maximises the visibility and the functionality.
It has increased usage dramatically.
Sheffield Stats
Aberdeen
September 02, 2003
DMVs
KIS has experience in designing and delivering registration kiosks and examples of those in local government/DMV would be projects for Virginia, Maryland and most recently Nevada.