September 21, 2007

KIOSK Case Study - Hotel Concierge

TTI Brings ‘Concierge on Demand’ Services to Hotels as Guest-Service, Revenue Tool
Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms


Hospitality Net - Industry News - TTI Brings ‘Concierge on Demand’ Services to Hotels as Guest-Service, Revenue Tool

TTI Brings ‘Concierge on Demand’ Services to Hotels as Guest-Service, Revenue Tool
Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms

New York | Hotels wishing to offer concierge services but can’t justify associated labor costs can now benefit from a new Concierge on Demand service from TTI Technologies International. Concierge on Demand is a computer-based system which allows guests to view and book tours, buy show tickets via Telecharge, book transportation, etc. directly from a convenient lobby kiosk or PC workstation. Vouchers are printed immediately from the terminal.

“Whatever a traditional hotel concierge can do, Concierge on Demand can do for guests,” said Steve Blidner, TTI President. “From making restaurant reservations and airport shuttle arrangements to buying theatre tickets and printing airline boarding passes, Concierge on Demand does it all – and without costly overhead.”

The 147-room Portland Square Hotel in New York’s the Broadway District is the first hotel to benefit from Concierge on Demand. Installed for only two weeks, property General Manager Ed Staniszewski has already requested that two sister properties – the Marrakech and Broadway hotels – also be equipped with Concierge on Demand.

“Staff and guests are very pleased with the Concierge on Demand system,” Staniszewski said. “We’ve seen a real increase in the number of airport shuttles booked directly by guests. Since we’re a small hotel, having this service available online in the lobby is a real time-saver for our front-desk staff. It makes guests truly self sufficient. They love making their own dinner reservations and purchasing theatre tickets. It’s fun to watch our guests having fun – and it enables our front desk staff to check guests in and out more efficiently and reduces the time guests have to stand in line waiting for service.”

Staniszewski said the Portland Square Hotel has needed this service for quite some time, but hadn’t had the available resources for a dedicated, full-time concierge. Not only does Concierge on Demand provide the virtual labor, but the system presents an immediate revenue stream. TTI takes a commission for each service sold and shares a part of its revenues with the hotel.

“We’ve been doing business with TTI for quite some time,” he said. “When they approached us with Concierge on Demand, I was delighted. Their self-service business-center solutions are easy to use, and since this is our busy season, we knew that Concierge on Demand would immediately provide added value to our guests while enhancing their overall New York experience. It’s a no cost, no stress system that we look forward to installing very soon in all our hotels.”

TTI provides self-service business center workstations, boarding-pass terminals, information kiosks and digital signage to hotels featuring: High-speed Dell computers with Pentium processors, Dell 17-inch flat screen monitors, Dell Laser Printer, credit-card readers (optional bill readers are available), smart media readers, CD Burner, USB port for memory sticks and other devices, laptop ports, Skype international Internet calling connectivity, and Lexmark multifunction machinery.

For more information on Concierge on Demand, call (888) 692-4262 or e-mail [email protected]

About TTI Technologies International | TTI Technologies International has been providing state-of-the-art public access equipment and services to the national hospitality industry for over 17 years. We supply and service over 175 locations; including hotels, motels, airports, and youth hostels with equipment ranging from Self Service Business Centers, Informational Kiosks, SmarteCarte Lockers, ATM's, and Public Phones to name a few. TTI is your one-stop shop for your technological and service needs. For more information, visit www.ttitel.com.


CONTACT
Steve Blidner
President | TTI Technologies International
Phone: 888 692-4262
Email: [email protected]

ORGANIZATION
Hospitality NetTTI Telephone Technologies Inc.
http://www.ttitel.com
P.O. Box 475
USA - Jericho, NY 11753
Tollfree: 1-888-692-4262
Email: [email protected]


Posted by staff at September 21, 2007 09:03 AM