May 12, 2011

April 18, 2011

CETW - NCR promotion

Promotional email from NCR for upcoming CETW tradeshow in San Francisco next week.. (

Visit NCR at CETW - KioskCom & the Digital Signage Show

Visit NCR at CETW - KioskCom & the Digital Signage Show

Considering an interactive kiosk or digital signage project? Have an existing project that is not meeting your goals? NCR Netkey can help! Stop by our booth #600 at Customer Engagement Technology World (CETW) in San Francisco to learn more.

NCR provides a complete solution for self-service and digital signage that includes:

  • NCR Netkey Applications and Remote Management Software
  • SaaS and Perpetual License Options
  • Kiosk and Digital Signage Hardware
  • Project Management, Installation, Maintenance and Support

To schedule an appointment, contact Kathy Robida at [email protected] or call (203) 285-1439. To learn more about the NCR Netkey solution, visit

Visit NCR at CETW - KioskCom & the Digital Signage Show

Posted by staff at 12:03 PM

March 09, 2011

Tradeshows - Protouch exhibit news at Internet Retailing Expo in UK

Protouch PR on Retail business tradeshows going on in Birmingham (UK home of Neoproducts?). - PROTOUCH EXHIBITING BEST PERFORMING KIOSKS AT MUST ATTEND RETAIL SHOWS

Protouch are exhibiting some of their best performing kiosks at some of the top retail shows this year for you to go along and see.

The manufacturer and distributor of touch screen technology is featuring multifunctional self-service and in demand Kiosks for you to find out how they can benefit your business.

They are showcasing a wide variety of kiosks at the Internet Retailing Expo (IRX) on March 23rd as well as the Retail Business Technology Expo, on March 16th.

The Touch screens on stage have made a huge impact on particular industry sectors and brands from providing self-service tickets for the FIFA World Cup, checking-in for activities at sports village Aberdeen, in-store access to extended lines online with clothing retailer Matalan, to payment kiosks for Kiddicare.

In addition to showcasing their number one kiosks they are also sponsoring both expos information and internet kiosks.

Discuss your Kiosk requirements with the experts at Protouch be it payment, ticketing, browser or fast-track; their self-service kiosks suit any brand, any function, any place.

The IRX is a brand new UK event aimed at everyone and anyone involved in online retail, acting as a hub for digital enterprise. The two day trade show offers visitors access to a high quality conference programme across four theatres, with two mainstream conferences, three JumpStart events and several workshops.

Taking place at the National Exhibition Centre in Birmingham, it is a must attend for business leaders determined to grow their multichannel enterprise and what is better still is it is free to attend.

The Retail Business Technology Expo show is the brand new business exhibition dedicated to retail and hospitality technology solutions. It combines an exhibition with a free education programme incorporating seminars, workshops and inspirational features plus a host of networking opportunities.

Located at Earls Court, in London over two days, it is a dedicated exhibition with a comprehensive seminar and networking programme to act as the perfect platform for the industry to meet face to face.

You can find out what's fresh and available to develop new and existing relationships, conduct business and network with peers - all in one place, at one time and free to attend.

Protouch are the UK’s leading supplier of touch screen and kiosk systems and winner of Retail Systems Awards in 2008, 2009, 2010.

Its kiosk solutions have won EPoS and technology awards across the Retail, Leisure and Hospital


Visit today at or call them on 01276 68 44 00 To arrange a meeting with Protouch at either of the shows, contact [email protected] - PROTOUCH EXHIBITING BEST PERFORMING KIOSKS AT MUST ATTEND RETAIL SHOWS

Posted by staff at 06:50 AM

January 14, 2011

Intel shows 'Connected Store' proof-of-concept at BIG Show

We were chatting with David Drain of Digital Signage Association (DSA) and while at NRF visited the Intel booth and remarked that the Kraft and Adidas self-service kiosk demos were very impressive. Here is writeup off DSA.

NRF: Intel shows 'Connected Store' proof-of-concept at BIG Show |

Earlier this week at the National Retail Federation BIG Show in New York City, Intel Corp. unveiled its Connected Store concept, a two-story, 2,400 square-foot futuristic retail storefront equipped with the latest technology for the retail and digital-signage market segments.

Powered by second-generation Intel Core processors, as well as previous gen Intel Core processors and Intel Atom processors, the Connected Store featured interactive demonstrations and proof-of-concepts aimed at integrating the best of online and mobile shopping with traditional retail environments. Brands like adidas, Best Buy, Kraft Foods and Procter & Gamble, in addition to researchers at the MIT Media Lab, worked with Intel to create these experiences and showcase what's possible, according to an announcement from Intel.

"Intel's innovative retail solutions are designed to meet the changing needs of tomorrow's marketplace by promoting brand interaction and delivering a more personalized and enjoyable shopping experience," said Jose Avalos, Intel's general manager, Embedded Computing Division. "The interactive demos illustrate how retailers are able to reduce energy consumption, lower total cost of ownership and increase profits with features such as remote manageability and anonymous video analytics."

Several of the proofs-of concept featured the company's first "visibly smart" second gen Intel Core processor family that combines visuals and 3-D graphics technology with high-performance microprocessors on a single chip. Demos involving Intel Retail Interactive Fashion Experience, adiVERSE (a virtual search engine footwear wall) and the Intel Digital Signage Endcap all showed ways to seamlessly integrate these technologies into a retail environment with benefits for retailers and consumers alike, Intel said.

At the show Intel also announced the Intel AIM Suite, a video analytics technology for anonymous audience measurement in retail and digital signage applications in traditional storefronts. Showcasing the software capabilities via demos in the Connected Store, Intel AIM Suite anonymously monitors viewer metrics such as age, gender and length of attention. This enables retailers and advertisers to deliver targeted content for individual viewers and track return on investment with greater accuracy, Intel said. Brands supporting Intel AIM Suite technology include Harley-Davidson in Canada, NEC and The Venetian Resort Hotel Casino in Las Vegas, according to Intel.

Demos highlighted in the storefront included the Intel Retail Interactive Fashion Experience, adiVERSE, Intel Digital Signage Endcap Concept, Next Generation Meal Planning Solution, LuminAR Augmented Product Display Counter, Next Generation Quick-Service Restaurant Kiosk, Secure Point-of-Sale Self Check-out Kiosk, and Intel Expressway Tokenization Broker.

NRF: Intel shows 'Connected Store' proof-of-concept at BIG Show |

Posted by staff at 11:27 AM

December 28, 2010

CETW: A Bright Present and Promising Future

A look back at the CETW tradeshow by Ron Bowers of Frank Mayer & Associates.

CETW: A Bright Present and Promising Future |

Once again, the promise of bringing the "best and the brightest" of the Digital Self-Service Industry together, was fulfilled Nov. 10-11 at the Customer Engagement Technology World (CETW) Conference in New York. An enlightening and entertaining keynote address by Chris Borek of Target and a host of spot-on information sessions added to the environment beyond the show floor.

It has been my pleasure to have attended 11 of these conferences and view firsthand, the dramatic transition our industry has gone through.

Starting as KioskCom, our industry conclave was born as a tightly focused technology conference for kiosk software developers, kiosk designers and manufacturers. A few early adopters from the services and government sectors understood the promise of self-service solutions and signed on.

Today, we are destined to become the embodiment of Consumer Engagement across an array of customer-facing sectors that include retail, hospitality, health care, education, services and government. CETW, like our industry, has evolved to keep pace with the changing needs of our industry's clients -- the deployers of digital self-service consumer experience solutions. The promise that has taken us so long to realize has been the ability to utilize all digital technologies to satisfy our clients' needs, coupled with strong marketing and merchandising strategies.

This transformation was no small feat. In the beginning, the majority of exhibiters at the first shows were hardware and technology manufacturers trying to find new market sectors for their hardware. Time and the evolution of consumer-friendly hardware and software have allowed the digital landscape to open new channels.

Read rest of article

Posted by keefner at 03:18 PM

November 18, 2010

Finding success in self-service: Kiosk execs discuss 'How to's'

A panel at the recent Customer Engagement Technology World conference in New York City brought together leaders in several self-service and kiosk sectors to offer their experience in the development of products that have been, or could be, game changers.

Finding success in self-service: Kiosk execs discuss 'How to's' |

It's no secret. It's usually logical. But putting it all together and being in the right place at the right time can be the toughest thing in the world.

"It" is success in business and some of its secrets are straightforward — fulfill a need, make your product or service convenient to access, adapt to change, use leading technology, and all the clichés. But how do you take the clichés and turn them into hard-nosed reality?

A panel at the recent Customer Engagement Technology World conference in New York City brought together leaders in several self-service and kiosk sectors to offer their experience in the development of products that have been, or could be, game changers.

Ron Bowers, SVP of business development at Frank Mayer & Associates, organized and moderated the panel "Emerging Trends in Self-Service: Executive Visionaries Speak Out." Bowers and Mayer have been leaders in retail self-service, working with Microsoft, Sony, the coffee maker Illy, BMW and many others.

The four panelists were also leaders in the sector:

Mark DiFraia, director of business development with Billerica, Mass.-based L-1 Identity Solutions, the firm that launched self-service kiosks at a number of driver’s license facilities in Mississippi;

Alex Doumani, vice president of engineering with Coinstar, home of the redbox DVD kiosk and the green coin-counting machine;

Bart Foster, CEO and founder of SoloHealth, developer of the EyeSight kiosk and the health risk-assessment kiosk;

And Tom Tullie, president of ecoATM, the cell phone-recycling kiosk developer that Coinstar took an equity stake in this year.

Bowers asked the executives to discuss the basic need that their product fulfilled.

“In healthcare, the consumer needs to find something about themselves,” Foster said. “You have to put devices where they are. There are health disparities around the country. You have to empower people to help themselves.”

Consumers use the SoloHealth EyeSight kiosk to check their vision status and find a local eye care provider. The SoloHealth health risk assessment kiosk will be located in grocers, drug stores and other retailers and gather more comprehensive health information from the consumer, offer links to caregivers and show ads for appropriate medicines.

For Tullie, the goal was a service that made it efficient for American consumers to recycle cell phones, and to reward the consumer and the retailer providing space for the ecoATM kiosk.

Tullie says cell phones adding up to about $5 billion in value are thrown away. Instead, ecoATM pays a modest price for them and sells them to a refurbisher for a profit. The refurbisher resells them in countries like India, he says.

“We had to make it convenient for the consumer and reward them; we pay them. That means they’re not throwing (their cell phone) in a landfill,” Tullie said. “We had to automate the process to bring costs down.”

Automation meant building a kiosk with "artificial intelligence" that could view the consumer's returned phone and put a value on it, much like the Blue Book does with automobiles.

"We don’t know what will come in. But we will pay for it," Tullie said. That meant consumers will visit the stores with the ecoATM kiosk, giving retailers a reason to site the device.

“Everyone wants to feel good about being environmentally friendly. If you (pay) them, they feel even better,” he said.

Bowers asked Coinstar’s Doumani how his firm had determined the best product to offer consumers.

“Test and test often,” Doumani said.

For instance, Coinstar knew it had a good concept for a self-service device in the coin-counting market but it wasn’t certain of the various features it should offer in a kiosk, he says.

“It took about three years from the time of our first test to get (the widely-used model) to market,” said Doumani.

He advised that providers remember several rules when testing features: It must engage the consumer; the technology has to be adaptable; and you must set a "fail fast" — that is, you must be willing to quickly drop a feature if it doesn’t engage consumers.

For DiFraia and L-1, the primary need may have been exemplary technology as it rolled out its kiosks. It had to be top notch because there was little room for failure.

A license facility is often the "face" of government and a place where all citizens meet, from the guy in the street to the governor, DiFraia notes. At the same time, states are cutting back on staff but consider license agencies as an important revenue source.

"This technology is critical. States are doing more with less," DiFraia said.

Second, while many may consider getting or renewing a license a necessary nuisance, the tech standards are very demanding. That’s because the driver’s license is the default ID for much of the adult U.S. population.

“We had to have a high-end camera that could meet certain standards and provide facial recognition biometrics … We thought of this as portable biometric enrollment,” DiFraia said.

This is essential to ensure that no one can steal the consumer’s "face" and use her license for fraud. Along those same lines, any customer information had to be completely secure and inviolate.

For the experts on this panel, certain rules applied for a successful product: It must engage the customer; it must be convenient both for the consumer and the partner – whether that’s a merchant or a government agency; and the technology must meet the highest standards.

Other than that, it’s easy.

Finding success in self-service: Kiosk execs discuss 'How to's' |

Posted by keefner at 02:51 PM

April 15, 2010

Excellence Award winners announced at KioskCom

Awards handed out in Vegas for CET World [KioskCom].

14 Apr 2010

KioskCom today announced the winners of the 2010 Self Service Excellence Awards:

Best In Show:
Greenopolis Recycling Kiosk
Submitted by: Nanonation

Best Retail Deployment:
The Tire Information Center interactive Kiosk
Submitted by Saitech International

Best Entertainment/Gaming Deployment:
AT&T Experience Kiosk Project
Submitted by KioWare Kiosk Software

Best Healthcare Kiosk:
Fujitsu/Allscripts-Medserv 50-Patient Kiosk
Submitted by Kiosk Information Systems and Fujitsu

Best Other Industry Deployment:
Greenopolis Recycling/Waste Management
Submitted by Nanonation

Best Overall Software Solution:
AT&T Experience Kiosk Project
Submitted by KioWare Kiosk Software

Best Hardware/Enclosure Design:
Ecast IQ enclosure for Interactive Media Solutions
Submitted by: Ecast

Best Travel/Hospitality Deployment:
US Airways extends self check-in to the curb
Submitted by: NCR Corp.

Industry Deployer of the Year:
Chuck Simmers, Amtrak

source linke

Posted by staff at 03:54 PM

April 09, 2010

KIOSK Features Latest Designs for High Growth Sectors

Press release by KIOSK in Colorado on what to expect to see in Vegas at the KioskCom tradeshow.

KIOSK CMO Tom Weaver states, “KIOSK’s growth this year has been the steepest in the company’s 17-year history. We’re working with some exceptionally innovative and aggressive deployments in a newer environmentally conscious solution market. The companies featured at the show in this category, B-Cycle and Greenopolis / Waste Management, have not only carved out unique environmental application niches, they are both brilliant at PR & marketing the solution benefit. KIOSK expects growth in Green Applications to rise sharply, and we’re proud to have the pace-setter solutions featured at the show this year.”

KIOSK will have a demo model of the B-Cycle Bike Sharing Kiosks, representative of the 50 stations / 500+ bikes currently being deployed throughout downtown Denver. B-cycle is a fun, eco-friendly transportation alternative providing transformational change in city air quality, as well as the health and fitness levels of users. The custom outdoor kiosk is an outstanding example of off-grid Solar Power use, and low power consumption component integration – both key considerations enabling the kiosk itself to deliver on the environmentally-conscious mission of the company.

The Greenopolis / Waste Management Recycling Kiosk, is another stellar example of Green Self-Service at its’ best. This highly-custom outdoor kiosk solution encourages a closed loop system for recycling by rewarding users monetarily when they recycle, rather than dispose plastic, glass, and aluminum waste. Having recently exceeded 2 million deposits collected in the kiosks, this deployment is already providing profound environmental improvement. The demonstration unit will be on display in Nanonation Booth #307, with their software application up & ready for show recycling.

Fujitsu America, Inc. is sharing Booth #401 with KIOSK again this year, and will be showing three kiosk solutions, also targeted to high-growth market segments. The MedServ™ Patient Kiosk features their PalmSecure™ biometric identification technology for secure patient check-in. Full demonstrations of all healthcare automation and patient service features will be held throughout the show. Fujitsu will also be showing their U-Serv 50 kiosk with a Quick Serve Restaurant Ordering Application, and their U-Serv150 Outdoor Ticketing kiosk.

Fresh kiosk and digital signage designs utilized in new nationwide retail deployments are included in this year’s KIOSK lineup, as well. Not surprisingly, major retailers are diving deeper and faster into self-service deployments for endless aisle, loyalty applications, and digital signage to better engage and serve their customers. Retail enclosure designs feature 22” and 42” LCDs, card dispensing, and many other layered retail transaction components. Hundreds of additional market-specific solution design examples will be accessible at the show via KIOSK’s brand new website,

Cheryl Madeson, KIOSK Marketing Manager
[email protected]


Posted by staff at 01:18 PM

April 07, 2010

KioskCom Buzz - New image metatagging app

The KioWare booth (#415) will be showcasing our new PicsWare product. The booth will feature a Vegas backdrop where attendees can have their picture taken. Using PicsWare, we'll tag their photo to their badge, display it on the kiosk and then email it to the attendee.

More info on PicsWare is available here:

Posted by staff at 09:24 AM

April 05, 2010

KioskCom News: Carnival Cruise Lines is Finalist

Carnival Cruise Lines is a finalist for for the Self-Service Excellence Awards. Carnival is joint customer of NCR Netkey and KIOSK Information Systems. Category is Best Travel/Hospitality.

Carnival Cruise Lines’ corporate mission is to provide fun, memorable vacations to its guests by offering a wide array of quality cruises which present outstanding value for the money. Carnival Cruise Lines (CCL) worked with NCR Netkey to develop interactive kiosk applications which help automate transactions, provide information, enhance crew and staff performance, and improve the overall passenger experience. NCR Netkey developed three applications which enable CCL to deliver an enhanced level of convenience and service to their guests. These applications include:

Embarkation – provides an efficient and easy check-in option
Shore excursion – provides advanced product information and ability to purchase shore excursions
Guest Technology – The guest technology stations or ‘Funhubs’ provide guests multiple points of access to the internet, intranet, dining menus and venues, ships activities, news, weather and sports, social networking and much more to enhance the guests’ cruising experience.

The NCR Netkey platform provides the flexibility to support the varied technology utilized in the deployment of each application. Both the Embarkation and Shore Excursion applications communicate via web services to the Carnival ship board property management system and Carnival back-end databases providing guests with real time efficient interaction with the kiosks. The Guest Technology application leverages and integrates with a social networking platform also being used by The NCR Netkey Manager platform provides CCL effective and efficient management and monitoring of all devices whether located in the Port of Miami or on a ship sailing throughout the globe.

Posted by staff at 12:03 PM

KioskCom Events - Tech Talk by Red Dot Net

KioskCom Tech Talk Theater -- April 14th @ 11:30AM -- Speaker: Brian Horsley, CTO, RedDotNet
Title: “The Top 10 Reasons Kiosk Projects Fail—and How to Avoid Them!”

Learn what keeps customers away from the kiosk and how to understand and overcome the top 10 obstacles to success, especially those that are not obvious. Specific topics include form factor, user interface, performance, and in-store websites.

Posted by staff at 12:00 PM

March 18, 2010

KioskCom tradeshow is now Customer Engagement Technology World tradeshow

We knew it was coming but today the people at JD Events made it official and the show that started in 1999 in San Francisco as KioskCom, is being recast as the "Customer Engagement Technology World" and returning to San Francisco.


Organizers Meet Industry Needs Head-on with Event Focus that Gets to Heart of Business Success – Customer Engagement and ROI

TRUMBULL, CT (March 18, 2010) – For more than a decade, JD Events, the organization behind KioskCom Self Service Expo and The Digital Signage Show, has dedicated itself to exploring the key role that digital media plays in the world, from kiosks to digital signs, and mobile applications to new platforms on the horizon. Today, JD Events announces that KioskCom and The Digital Signage Show will converge to become Customer Engagement Technology World. Beginning in November 2010 in New York, the event will focus on the expanding role of customer engagement in business success and improved ROI, addressing topics that are more reflective of what the industry has become and where it is going.

"This evolution is a natural progression that many have been looking for and it’s encouraging to see JD Events come forward to drive the migration towards a more outcome-focused offering,” said Danna Vetter, associate vice president, ARAMARK Marketing Services.

“Today digital media is less about the technology and more about the connections it makes - the connection with consumers and other key stakeholders. The goal of digital media needs to be tied to business outcomes and measured against business objectives; the technology is a necessary vehicle, but at the end of the day, it is how the technology enables consumer engagement to drive demand that has the strongest impact."

Customer Engagement Technology World will fuse the best resources and education tools KioskCom and The Digital Signage Show have to offer with new, innovative features that will continue to explore the strategies and content solutions that create successful customer engagement. Developed using the concerns, questions and feedback from industry professionals, board members, vendors and attendees, Customer Engagement Technology World is a name which best represents the discussion topics, solutions and business interactions that KioskCom and The Digital Signage Show participants have come to expect.

“Once again JD Events is leading the way in helping to make customer engagement solutions easily accessible and all within one show,” said Janet Webster president of Creative Solutions Consulting and president of Self-Service & Kiosk Association. “JD Events has always been forward thinking about providing easier and better access to a wide variety of industry-related information - they really listen to their customers and make adjustments to ensure the next show includes recommended changes to make it even better. Just look at the excellent transformation of KioskCom over the last few years - it has grown into a ‘must attend’ event, and this new expansion reflects JD Events' continued leadership in the industry.”

“For more than 14 years, we have educated individuals and organizations, stressing that kiosks, digital signage, mobile, and future applications will only find long-term success by delivering meaningful engagement to customers, creating stronger ROI,” said Lawrence Dvorchik, general manager for KioskCom Self Service Expo and The Digital Signage Show. “We strive to step outside the tradeshow norms and bring a new approach and new life to the table. Customer Engagement Technology World exemplifies everything we have been and continue to be – a strategic leader, providing content and resources so our customers can move with the industry, not after it.”

To further reinforce JD Events’ commitment to attracting the largest possible concentration of qualified attendees, there will be a venue change for the 2011 spring show. Historically, the spring KioskCom and The Digital Signage Show events have been in Las Vegas. Customer Engagement Technology World now will be held in San Francisco, at the Moscone Convention Center, April 27-28, 2011.

When KioskCom / The Digital Signage Show moved its fall event to New York three years ago, the event attracted an unprecedented number of qualified attendees, and JD Events expects the same result in San Francisco.

According to leading online business database,, California has the largest number of advertising agencies in the country, and is in the top three for Fortune 500 company headquarters. The show will now provide an easy commute for thousands of qualified attendees, and will be in San Francisco, a highly desirable travel destination, for those traveling from other parts of the country.

“I think this is a very strong strategic move by JD Events. The new name and venue will breathe new life into the digital media conference arena because they both speak to where our industry is going and what we, as an exhibitor, need,” said Bradley Walker, president and CEO of Nanonation, Inc. “JD Events has always demonstrated great initiative in seeking out thoughts and concerns from customers and taking that feedback to make something greater the next time around. Bringing the event to San Francisco on this exciting new platform is just another example of JD Events making it happen.”

From the interactive benefits of self-service technology in retail and travel markets and the unique customer connection found through mobile and digital signage deployments, to seeing the latest tools and technologies showcased on the exhibit floor, Customer Engagement Technology World will serve as an advocate for its digital media audiences, helping ensure deployments not only engage visually, but meaningfully with relevant, contextual content.

“Having been involved with the show for eight years, I am amazed at how this event continues to evolve and deliver high level education and solutions for attendees,” said Robert Plante, consulting producer, BMW. “I know my program at BMW wouldn’t be the same without everything I’ve learned here. The new name clearly states exactly what this event has become – the premier show for buyers to attend and understand the problems experienced, and the solutions and technology needed for a world class customer engagement program.”

Customer Engagement Technology World will bring together the best and brightest in digital media. Additional details on the event, its mission, inspiration and offerings will be presented by Dvorchik at the upcoming KioskCom / The Digital Signage Show event in Las Vegas, from April 14-15.

Visit for additional updates on the event and visit our SocialSphere, located in the exhibit hall, for details on Customer Engagement Technology World’s new online presence and get setup with our new show Twitter account, Facebook Fan page and Linkedin group.

Details for the spring 2010 event in Las Vegas are still available at:
KioskCom:; follow @kioskcom and use #kioskcom on Twitter or become a
KioskCom Facebook fan.

The Digital Signage Show: ; follow @digitalsignshow and use
#digitalsignshow on Twitter or become a Digital Signage Show Facebook fan.
Or, visit the Kioskcom and Digital Signage Show LinkedIn Event Page.

About JD Events
JD Events is dedicated to the creation of targeted and innovative industry-leading events that deliver
unmatched results. The company brings together highly qualified buying audiences, education-rich
content and high-level networking opportunities -- all geared toward increasing business transactions
in the markets it serves. For more information on JD Events, visit or contact
Joel Davis at [email protected]

Posted by staff at 07:30 AM

February 12, 2010

Insider News - Trade Show Consolidation, will it happen now, next year or 2012?

Industry person asks the question about tradeshow consolidation plus comments.

Here is a topic I think is near and dear to all our hearts and I believe you will agree that we all know how demanding and expensive exhibiting and/or attending the plethora of industry related trade shows can be. It was an especially difficult in 2009 with the economy to balance all the vertical market shows as well our niche industry shows like the two KioskCom / Digital Signage Show events and DSE. Oh yeah, and trying to generate revenue to pay for these marketing activities at the same time!

It is getting even more difficult with the evolving, overlapping and merging of the self-service kiosk, digital signage, DOOH and audio-visual markets. If someone wanted to actively participate in all the shows that dealt with our markets (Just North America), we would have to start with NRF in January and then as a minimum do or have a presence at: DSE, GlobalShop, KioskCom / DSS Spring, Infocomm, and KioskCom / DSS Fall. I know left out many like AAM, BAI, FS/TECH, HITECH, IAAPA, IHMRS, NAB, NACS, SHRM, all the various content and other DOOH related events and many others, sorry for any omissions, not on purpose just needed to catch my breath! I think you will see my point and appreciate where I am coming from, at least all the vendors should.

Read rest of article

Posted by staff at 01:18 PM

November 06, 2009

Diagnostic Kiosks - SoloHealth to be at KioskCom New York

SoloHealth to show EyeSite kiosk at NCR's KioskCom booth in New York next week.

Atlanta-based SoloHealth has announced it will showcase the EyeSite vision-screening kiosk at next week's KioskCom Self Service Expo in New York City. SoloHealth says the solution will be on display at NCR Corp.'s booth, where attendees will be offered free vision screenings.

Stephen Kendig, SoloHealth's VP of operations and development, commented on the announcement:

"We are excited to be part of KioskCom again this year. The show is a great place to meet vendors, network with potential clients and engage with industry experts."

Kendig also will speak during the show at a session entitled "Funding Your Kiosk Project: Creative Business Strategies for Any Economy."

According to SoloHealth, the EyeSite kiosk won three awards at last year's KioskCom Self Service Expo: "Best Healthcare Innovation," "Best New Innovation Overall" and "Best in Show."

Posted by staff at 08:01 AM

October 27, 2009

KioskCom in New York

November 10th and 11th in New York is KioskCom. We'll be there and recommend it. For more information you can visit Held at the Javits Center, this is the big end of the year show and always tends to lean heavily on retail. Call 203-371-6322.

Posted by staff at 02:37 PM

May 14, 2009

Tradeshow - videos from KioskCom

Here are couple of nice videos from KioskCom including Francie M. getting interviewed by Arcatech. Show sounds like attendance was down.

Posted by staff at 07:54 AM

May 01, 2009


Concerns about the recent hybrid influenza outbreak affecting countries around the globe prompted the Food Marketing Institute (FMI) to temporarily pull the plug on its Future Connect and MARKETECHNICS events scheduled to take place next week, May 6 through May 8, at the Dallas Convention Center and the Dallas Hyatt Regency.

FMI Postpones Future Connect, MARKETECHNICS Shows

April 30, 2009

Concerns about the recent hybrid influenza outbreak affecting countries around the globe prompted the Food Marketing Institute (FMI) to temporarily pull the plug on its Future Connect and MARKETECHNICS events scheduled to take place next week, May 6 through May 8, at the Dallas Convention Center and the Dallas Hyatt Regency. Show organizers had estimated that about 3,500 food retailers, wholesalers, and suppliers would have attended the event, a rescheduled date for which remained to be seen at press time.

“Our industry’s leaders must be in their communities, actively engaged in a time of potential crisis,” said Leslie G. Sarasin, FMI President and CEO. “The increased urgency of the alerts from health officials and the guidance of the Centers for Disease Control and Prevention and the Dallas County Department of Health and Human Services confirmed our decision to not host a large gathering where attendees would be in close proximity. We seek to support their recommended precautions and prevention steps and would not want to contribute to spread of the virus in any way.”

Sarasin said the trade group “agonized over this difficult and critical decision,” but believed that the top priority of U.S. food retailers, wholesalers and suppliers “is to look out for the health and safety of their customers, employees and the communities they serve across the country and around the globe.”

FMI is evaluating its options for rescheduling the events and plans to communicate details accordingly as soon as possible.

For additional information, visit

Posted by staff at 08:06 AM

April 30, 2008

Kiosk Tradeshows - KioskCom 2008

KioskCom Self Service Expo Celebrates Record Attendance, Break-Through Deployments During 12th Annual Show in Las Vegas. Awards announced.

Source link

Thousands On-Hand as KioskCom, Self-Service & Kiosk Association Recognize Industry Elite with Self Service Excellence Awards

TRUMBULL, Conn. — Continuing a long-standing tradition as the industry's principal self-service technology forum, KioskCom Self Service Expo closed its 12th annual spring expo held at the Mandalay Bay Convention Center in Las Vegas with more than 3,900 attendees - up 28 percent from last year's show. Serving as a valuable and critical resource for organizations in the self service decision-making and implementation process for more than a decade, KioskCom provided attendees with access to thought leaders, new technologies, forums and case studies from well-known companies including Avery Dennison, Dave & Buster's, Harrah's Entertainment, Hollywood Entertainment, Live Nation Inc., McCarran Airport, Mayo Clinic, Redbox, Rolls-Royce, Sprint-Nextel, SuperShuttle, SanDisk, United States Postal Service and Vanguard Car Rental.

"KioskCom Self Service Expo continues to be a valuable experience for our team," said Bob Plante, Manager of Kiosk Programs for BMW. "The conference not only gives us access to business solutions and suppliers that help us implement successful self service programs for BMW, but we have the opportunity to network with other deployers and technology providers in an environment that embraces sharing best practices and industry knowledge."

Also included on the conference agenda was the official awards ceremony for the 2008 Self Service Excellence awards. Unique to the industry for their fundamental focus on both deployers and technology providers, the Awards recognize industry excellence in nine different categories, and also select one overall winner and two Self Service Hall of Fame inductees. The 2008 winners include:

-- Category: Best Retail Deployment:
Thule Interactive Point-of-Purchase, submitted by: Self-Service Networks

-- Category: Best Financial Services Deployment: Multi-Function Financial Services Kiosk, submitted by: INFONOX (enclosure design by KIOSK Information Systems)

-- Category: Best Government/Education/Non-Profit Agency Deployment: Automated Commerce Machine (ACM), submitted by: Pay-Ease, LLC

-- Category: Best Travel/Hospitality Deployment: PDC Smart Kiosk, submitted by: MEI

-- Category: Best Entertainment/Gaming Deployment: Foxwoods Resort Casino Promotions Kiosk, submitted by: Livewire International

-- Category: Best Healthcare Deployment: EyeSite Kiosk by SoloHealth, submitted by: KIOSK Information Systems and Netkey

-- Category: Best Food Service Deployment: Prepayment Kiosk by School-Link Technologies, submitted by: MEI

-- Category: Best Other Industry Deployment: Ford SYNC Kiosk, submitted by: Frank Mayer & Associates, Inc.

-- Category: Best Overall Software Solution: Dave & Buster's Loyalty Kiosk, submitted by: KIOSK Information Systems & St. Clair Interactive

-- Category: Best Hardware/Enclosure Design: CVD's, submitted by: CVD, Inc.

-- Category: Best New Innovation in a Self Service Deployment: EyeSite Kiosk by SoloHealth, submitted by: KIOSK Information Systems & Netkey

-- Overall Winner: EyeSite Kiosk by SoloHealth, submitted by: KIOSK Information Systems & Netkey

-- Self-Service & Kiosk Association Hall of Fame: Cortlandt Johnson - Manager of the Kiosk National Practice at IBM Global Services Janet Webster - Manager of the Retail Service Network & Access Innovations for the United States Postal Service

"Our industry is known for its technological intricacies and rapid advancements. The teams and projects selected for this year's Self Service Excellence Awards serve as prime examples of what type of ground-breaking changes are continuously taking place in our industry," said Lawrence Dvorchik, General Manager for Self Service Expo. "Self Service Expo is dedicated to bringing the latest updates and trends directly to the professionals most affected by these changes, and being able to highlight the amazing work put into these award-winning deployments is yet another way we're able to accomplish this goal."

Named by Tradeshow Week as one of the 50 Fastest Growing Trade Shows in North America three times, KioskCom Self Service Expo has continued its reputation as the most critical, strategic, largest and longest running conference and tradeshow for kiosks and self service media and technology, worldwide. The expo has maintained more than a decade of success by delivering critical content and strategies to ensure deployment success directly from end-user companies that utilize these technologies within their organizations. In addition to the spring Expo in Las Vegas, KioskCom Self Service Expo also hosts fall events in New York and London. The New York event will be held at the Jacob K. Javits Convention Center in New York City from October 15-16, 2008, with KioskCom Self Service Expo Europe held from October 1-2, 2008 in Olympia.

For more information about KioskCom Self Service Expo's spring or fall shows, please visit

For more information on KioskCom Self Service Expo Europe please visit:

About JD Events

JD Events is dedicated to the creation of targeted and innovative industry-leading events that deliver results. The company brings together highly qualified buying audiences, education-rich content and high-level networking opportunities -- all geared toward increasing business transactions in the markets it serves. For more information on JD Events, visit or contact Joel Davis at [email protected]
VOLLMER Public Relations Rupa Patel, 972-488-4790 [email protected] or KioskCom Self Service Expo Joelle Coretti, 203-371-6322 ext. 209 [email protected]

Posted by staff at 02:02 PM

November 21, 2007

Kiosk Tradeshows - Stats from KioskCom Europe

Numbers from kiosk show in London/Europe released today. A little over 1300 attendees and primary interest was Retail Kiosks. Internet kiosks, ticketing kiosks and information kiosks rounded out the top four. By all accounts it was a very improved show over last year. Next up in Europe is ATEI in January...

Highlights from Announcement

“The show has exceeded our expectations on almost every level,
particularly in terms of the number of enquires we have received
and the type of people we have been speaking with. Most impressive
however, was the balance between UK and wider European leads”
Nick Jarman, General Manager, Custom Engineering

KioskCom Self Service Expo Europe 2007 ran for the second successful year on the 7th -
8th November 2007 at Olympia, London with 80 Exhibiting Companies, Free Seminars
and The SuperStar Deployment Feature highlighting the show. Once again the show
exceeded expectations on all levels and has well and truly established itself as the
Europe’s Premier Kiosk, Self Service and Interactive Digital Signage Event.

The show delivered a fantastic number of attendees in a buzzing and excited atmosphere and
below you can see just who these buyers were and what they were interested in:

Once again the event has exceeded expectations, delivering even more attendees than the
hugely successful launch event last year:


• 1,303* Attendees in 2007 - up from 1,033 in 2006

“For anyone looking to enter the European market or indeed expand, like ourselves, KioskCom
Europe offers a unique opportunity and we would not hesitate in recommending it.”
Bob Ventresca, Vice President of Marketing, NetKey


With a marketing campaign that extends not only across Europe, but across the entire world,
it is no surprise that the show delivers a truly international audience:

• 33% increase in International Attendees
• 40% increase in number of countries attending
• 24% increase in Attendees from Europe

“In comparison to last year there are far more European visitors and as a result the opportunities the
show presents have grown.”
Dermot Butler, Key Technology

* Attendance figures are subject to ABC Audit. Our figures are independently audited by the Audit Bureau of Circulation (ABC) which is the primary internationally recognised Exhibition and Magazine auditing company. Audited figures are the only sure way of knowing that you are getting what you pay for and all legitimate Exhibitions Organisers audit their attendance figures.

“We’ve been to 3 KioskCom’s this year, and this is by far the best of the bunch”
Penelope Sisk, St. Clair Interactive

• 12% increase in “Director Level and Above” Job Titles
• 23% increase in attendees who make the Final Decision
• 35% increase in attendees who Specify


Retail Still remains over twice as many attendees than any other End User Sector

Top 5 End User Sectors were:
• Retail
• Banking, Financial Services & Insurance
• Business Services
• Hotels, Hospitality & Catering
• Government/Local Authority

In this years’ Marketing Campaign we aimed to increase attendance from Hotels, Hospitality
and Catering, Local & Central Government and the Banking & Finance sectors and this is
what we achieved:

• Hotels, Hospitality & Catering increase by 150%
• Government & Local Authority increase by 50%
• Banking, Finance & Insurance increased by 19%

“This year’s show was a huge improvement on last year for us, in fact I’d even go as far as to say it
has been our best exhibition ever. We’ve had two thoroughly enjoyable days and some amazing


• 80% increase in Retailers with more than 100 Outlets Across Europe
• 39% increase in Companies with over 1,000 Employees
• 13% increase in SME


• Retail Kiosks 566
• Internet Kiosks 327
• Ticketing Kiosks 320
• Information Kiosks 315
• Self Service Checkouts 309
• Advertising Kiosks 259
• Download Kiosks 228
• Digital Signage 225
• Mobile Phone Kiosks 219
• Internet Kiosks 203
• Photo Kiosks 196
• Transactional Kiosks 176
• Hotel Check-in/out Kiosks 173
• Entertainment/Gaming 167
• Restaurant Ordering/payment Kiosks 166
• ATM/Cash Handling 164
• Unattended Payment Terminals 153
• Airport Check-in Kiosks 150
• Banking/Financial 147
• HR Kiosks 115

“We have been very pleased with the breadth of the customers that have come to the show
and feel that it accurately reflects the current state of the industry.”
Chandra Patni, MD, YesPay


• Touchscreens
• Complete Kiosk hardware providers
• Payment
• Input devices/Keyboards
• Printers
• Bar code scanning/RFID
• Software/Content
• Management/Maintenance/Remote Monitoring
• Connectivity/Networking
• Embedded systems/Panel PC's

We are already putting in place plans to make KioskCom Self Service Expo Europe 2008 even bigger and better
so contact Phil Hunter on +44 (0) 1252 727 774 or [email protected] to get involved.

Posted by staff at 06:51 AM

March 21, 2007

Middle East Kiosks and Tradeshows

Commentary article on the Middle East self-service kiosk environment by a leading kiosk industry authority, Pete Snyder.

KioskCom puts Middle East on the map

By Peter Snyder

19 Mar 2007

The writer is managing director, International Kiosk Group, for KIOSK Information Systems.

This was the first year KioskCom came to the Middle East venue, drawing a large crowd from all disciplines, from airlines, banks, retail and government agencies. The vast majority of attendees were decision makers and individuals very interested in employing kiosks and generated a great deal of interest in kiosk hardware as well as software.

From the perspective of kiosk acceptance, the Middle East is anxious and willing to use kiosks in a wide spectrum of vertical markets. Middle Easterners are not prone to wait in line and find kiosks as a useful tool in providing efficient service. Moreover, they are after quality kiosk solutions, having already been burned by Far Eastern companies providing relatively unsophisticated and lower quality kiosks.

In terms of kiosk implementation, the Middle East is in the early stages of kiosk deployments, though APTEC and KTS have positioned themselves as providers of kiosk hardware, installation, maintenance services, parts and remote monitoring services throughout the Gulf region.

rest of story

Posted by staff at 09:41 AM

February 14, 2007

Kiosks and Tradeshows -- Middle East Dubai Wrap

We were fortunate to be able to attend the Middle East Kiosk and Vending Show recently held in Dubai. The show was a definite success (again). Aptec Kiosk Services based in Dubai and KTS from Kuwait were the marquee exhibitors (largest booths). The show was two days (10 to 7) and everyone felt the positive momentum in this region. Good customer contacts and discussions were order of the day. KIOSK Information Systems with manufacturing facilities in Scotland was the Global Sponsor for the show. KIOSK was the Global Sponsor for the inaugural show last year as well. Lawrence Dvorchik of JD Events made the trip this year as KioskCom took on a new role with this show. Notable new companies with a booth included Slabb, Icetech, Fuji, APW, Ultimedia out of France, and Friendlyway was in exhibitor booth as a partner.

Posted by staff at 01:12 AM

February 03, 2007

Kiosks and Tradeshows -- ATEI Wrap

The 63rd edition of ATEI wrapped up yesterday afternoon at London’s Earl’s Court Exhibition Center. As of yesterday, attendance for the first two days was reported at 11,587, which is down 1,723 from last year.
The amusement section totaled 208 exhibiting companies; the gaming area featured 57 firms.

At ATEI, a total of 60 exhibiting firms were making their first appearance at the show. According to organizers, 12 of this year’s exhibiting companies were from the United States. Organizers report that space occupied expanded by 38 percent this year.

Posted by staff at 10:25 AM

January 23, 2007

Trade Show Events -- Screens, LCDs and Digital Signage at Earls Court

Tradeshow -- January 31 thru February 1st is the Screen Expo Europe at Earls Court in London. It's the big Digital Signage Networks show in UK. See for more information. The UK now has a industry association dedicated to digital screen-media (or digital signage networks).

Tomorrow the ATEI 2007 starts at Earls Court in London. Probably will do 25,000 attendees so it's still the largest arcade & coin-op and amusement exhibition.

Posted by staff at 07:07 AM

August 16, 2006

Self-Service kiosk award finalists named

Some of the noteworthy kiosk finalists in the upcoming tradeshow in San Antonio.

Finalists announced for the 2006 Self-Service World Outstanding Achievement Awards

[email protected]

• 11 Aug 2006

LOUISVILLE, Ky. — Self-Service World magazine has announced the finalists for its annual Outstanding Achievement Awards, which are given to self-service deployments that have advanced the cause of self-service, positively impacting the businesses that deployed them and the industries in which they were deployed.

"We put out a call for solutions that have positively impacted the industries in which they were deployed," said Shawna Miller, managing editor for Self-Service World magazine and manager of this year’s award program. "We received example after example of how self-service use is growing across many industries. Our judges faced quite a challenge to narrow a very competitive field.”

Awards are divided into six categories. Some of the finalists include:

Public Sector

* DMV Self-Service Kiosk, deployed by Nevada DMV and supplied by JCM American Corp.


* PhotoTeller, deployed and supplied by Whitech USA Inc.

Travel & Hospitality

* Amtrak Ticketing Kiosk, deployed by Amtrak/SITA and supplied by KIOSK Information Systems.
* Alamo Check-in Kiosk, deployed by Alamo/Vanguard and supplied by KIOSK Information Systems.


* DMV Self-Service Kiosk, deployed by Nevada DMV and supplied by JCM American Corp.
* Avery-Dennison Human Resources Kiosk, deployed by Avery-Dennison and supplied by Netkey Inc.

The awards will be presented Sept. 28-29 at The Self-Service & Kiosk Show in San Antonio.

The Self-Service World Outstanding Achievement Awards, sponsored by Self-Service World magazine and, are a continuation of the Kiosk Awards, an awards program first presented by Kiosk magazine in 2000. Although the awards program is in its 7th year, this is the first year under a new name.

See KIOSKMARKETPLACE for full article

Posted by keefner at 09:53 AM

May 10, 2006

Middle East Vending and Kiosk Expo

The Middle East Vending and Kiosk Expo, this month in Dubai, will bring together the world's leading industry experts who will shed light on the prevailing trends and projections for the self service, kiosk and convenience technologies in the buoyant retail industry in the region as well as globally.

source link

Experts to shed light on convenience technology in Mideast retail industry
The Middle East Vending and Kiosk Expo, set to be held later this month in Dubai, will bring together the world's leading industry experts who will shed light on the prevailing trends and projections for the self service and convenience technologies in the buoyant retail industry in the region as well as globally.
United Arab Emirates: Wednesday, May 10 - 2006

To be organised at Madinat Jumeirah Hotel on May 20 and 21, 2006, the expo is expected to provide an impetus to the vending and kiosks industries. The Expo, being organised for the first time in the Middle East, will be held under the patronage of the Dubai Chamber of Commerce and Industry (DCCI) and will be organised by Global Links Exhibition & Conference Organizers LLC - one of the leading arrangers of exhibitions and conferences in the Middle East.

Confirmed speakers at the Expo include renowned industry experts like Peter Snyder, Kiosks Information Systems (KIOSK), United Kingdom, Özcan Özbilge, Exim A.S., Turkey, Catherine Piana Director-General of European Vending Association, Chief Executive Officer of World Vending Association, Adam Ippolito, All Star Vending, Canada, Jim Brinton, National Automatic Merchandising Association (NAMA), USA, Babak Aziminejadi Director/CEO SELFTECH Ltd, Self-Service Technology & Solution Dubai.

Girish Dabrai, Managing Director of Global Links, said:

'Information on the industry is currently at a premium with very little available in the public domain. The seminars will seek to bridge this gap and pave the way for more transparency and ease in the decision making process as far as commercial enterprises are concerned. The conferences and seminars are open to the visitors and delegates free of charge.'

At one of the seminars during the Expo, Snyder will present a comparative analysis on the Rules & Regulations of the Kiosks Industry. The session will address the legal paradigm in which the industry will evolve and will seek to address important factors that one needs to consider when planning or implementing a kiosk deployment.

In his presentation, Özbilge will address the delegates on the Transforming Vending Business through Technology. With technology a critical phase in vending, the session with throw some light on changes effected through adoption of cutting edge technology. Benefits like efficiency, savings in time and operation expenses will be discussed in significant detail.

As part of his speech, Ippolito will update the delegates at the conference during his seminar under the heading Self-Service in Shopping Malls. The session is expected to examine the phenomenon of the consumer being engaged through the extensive use of convenience technology, particularly in large retail environments.

Catherine Piana's presentation, titled Challenges, opportunities and trends in Worldwide Vending, will focus on the avenues that are left yet unexplored and how they could be tapped. During the session, some of the key questions to which answers will be generated are (1) what are the challenges that the vending industry is facing in terms of business environment, and what are the legislative threats? (2) Are there any opportunities that vending stakeholders should look at to maintain or expand their business, what are some of the trends in vending today?

On the other hand, Babak Aziminejadi will speak on Revenue Generation & Maximizing ROI of self-service Kiosk project to address the economies accrued on account of the use of kiosks.

Jim Brinton will speak on How to get started and offer advice to both budding entrepreneurs and also those seeking to expand their retail operations using convenience and self service technologies.

Related Information:
About Global Links:

Global Links Exhibition & Conference Organizers LLC is one of the leading organizers of exhibitions and conferences in the Middle East. Established in Dubai, Global Links has emerged as a trend-setter in the MICE (Meetings, Incentives, Conferences and Exhibitions) industry. The hallmark of the company is its strong organizational structure, with a highly professional management and a team of professional staff who bring with them years of experience in the field of exhibitions. Global Links are the organizers of a number of high-profile events in the region, including the Middle East Natural & Organic Products Expo, Middle East Commercial Vehicle Show, Art & Antique Expo and the Middle East Vending & Kiosks Expo.

The Middle East Vending Expo 2006:

The Middle East Vending Expo 2006 is organized by Global Links Exhibition & Conference Organizers LLC, one of the leading organizers of exhibitions and conferences in the Middle East. The expo is a one-stop business-sourcing center designed to cater to manufacturers, suppliers and vendors of self-service equipment and products, and showcases the most advanced vending products that offer best returns in terms of cost and time savings. The annual exhibition being held for the first time in 2006, will attract manufacturers, suppliers and vendors of beverage vending, bottled water vending, chocolates vending, first aid vending, gifts vending, pay phones, postage stamp vending, newspaper and magazine vending, among others. The Middle East Vending Expo 2006 will provide an opportunity for exhibitors to enter into new business alliances, appoint distributors and agencies, expand their client base, involve in networking platforms, and establish and build customer relations.

The Middle East Kiosks Expo 2006:

The Middle East Kiosks Expo 2006 is being held in conjunction with the Vending Expo, and will showcase procurement solutions that include hardware, software and other network applications required to upgrade machines and make them user-friendly and fully automated. These solutions will enable kiosks to offer various interactive services from bill payment transactions to informative services, thus improving business efficiency and return on investment. The Middle East Kiosks Expo will mainly feature manufacturers, suppliers and vendors of bank teller terminals, cash dispensers, information kiosks, monitors, printers, ticketing solutions, turnkey solutions and signage. Apart from providing exhibitors an opportunity to enter into new business alliances, appoint new distributors, expand their client base, involve in networking platforms, and establish and build customer relations, the show will help visitors' source new ideas and applications, keep abreast with latest trends and obtain industry information first hand.

For more information, please feel free to contact:
Global Links Dubai, PO Box 86882, Dubai, UAE
Tel: +971 4 2686010
Fax: +971 4 2686026

Posted by keefner at 07:07 AM

March 22, 2006

Preview of Upcoming Kiosk Show

Get a preview of the self-service kiosks you will see at upcoming kiosk tradeshow in Vegas

Source Link

Self-Service KIOSK Information
March 22, 2006

Preview of KioskCom Trade Show, New KIOSK Company branding, and new products.

KioskCom, the big show is upon us and so we'll travel to sunny Las Vegas. To round out our preparation for the show a day of relaxing golf is scheduled on Sunday. The KIOSK Arnold Palmer Invitational will be held Sunday the 9th and we have a few slots available. If interested please send email to info at or call KIOSK and ask for Craig. Enjoy a little golf (you never know who you might meet..) and get ready for the show.

And now an advance preview of the great transactional kiosks you can see at the tradeshow.

Car Rental Check-In Kiosk
Recently USA Today noted Alamo is deploying touchscreen kiosks for customer check-in. The kiosks, the industry's first, enable customers to do the rental transaction with a swipe of a credit card and driver's license. Process time is cut in half, to about 2½ minutes.

We'll have the Alamo in our booth and in Nanonation's. Also, this kiosk is one of the whistle-stops in the KioskCom Tech Tour (visiting kiosks in actual operation at McCarran).

Amtrak Ticketing Kiosk
The Amtrak ticketing station is a model of standards compliance. Amtrak faced the challenge of providing its customers a fully ADA-compliant ticketing kiosk as well as meeting new VISA PED and 3DES requirements, UL-certification and the station built for heavy duty-cycle transactions.

Unless you travel on Amtrak (or visit us in Colorado), don't miss the opportunity to see the Amtrak kiosk. We also acknowledge our partner SITA.

Shelby County Trustee Tax Pay Kiosk
The Shelby County Trustee has made it a priority to offer taxpayers convenient methods to access tax information and to pay taxes. You can pay by credit card or pay by personal check.

These units are in the +50% ROI percentile after only two years. Shelby County is an awards finalist in three categories (the most by any unit).

Swift Human Resource Kiosk

The Swift Informer kiosks provide drivers, mechanics and other employees with secure online access to payroll, benefit, permit, training and safety information, truck repair manuals and parts availability, as well as e-mail, company news, weather and directions. Software by Netkey.

Come see the Swift HR kiosk which will be in Netkey's booth right across from us!

KIOSK in Europe Now!

It's worth noting that our top sales executive Pete Snyder has turned diplomat and is now the Managing Director of our brandnew UK/European operations which include sales, manufacturing, service and support. Shipping logistics simplified, certifications assured, and enhanced support for existing and new customers.

For contact information visit our European kiosk homepage

Do It Yourself (DIYC) Market Communications

Wouldn't it be nice if everybody lined up to listen to what you said?

If you are Tiger Woods and shoot in the 60's every day, that's one way of doing it yourself. But don't forget, even Tiger has a coach...

KIOSK works with the most capable partners in the self-service world, and we all know that sometimes it is not enough to have the best written application or product; you have to communicate that to the market. For our OEM partners it can come down to:

* How do I increase visibility on Google?
* What about newsletters and blogs?
* Why it is that Google doesn't rank you higher or consider you news?
* How is the best way to approach tradeshows?
* What is the cost effective approach to advertising online or in magazines?
* How do you attain maximum exposure at the lowest possible cost??

KIOSK helps publicize our OEM and Software partners and helps you attain greater visibility on the Internet. For our product-oriented and vending-related partners this visibility is important.

KIOSK now has a KIOSKiNFO™ brief detailing specific tips you will find useful to know about the Internet is now available to our partners (and clients). Send your request to info at

Has our name always been KIOSK??

You may have noticed our logo has changed. For the full story
Flash presentation
Evolution story

Posted by keefner at 02:45 PM

March 04, 2006

Kioskcom Self-Service Kiosk Tradeshow in April

Coming Up in April -- biggest kiosk tradeshow for the industry takes place next month in Las Vegas at Mandelay Bay. This will be an ideal opportunity to see HR Kiosks, the Alamo Car Rental Kiosk, Financial Service kiosks and many others (noted in earlier kiosk case study entries here).

Here is a list of speakers and topics. For more information visit KioskCom site


Increasing Revenues, Usage and the Customer Experience Enterprise-Wide through Integrated Multi-Channel Self-Service
Due to the significant challenges facing the U.S. Postal Service (USPS) arising from increased competition, technological changes, and decreasing first-class mail volumes, there has been unprecedented pressure in the organization to cut costs and generate revenue to maintain financial viability. USPS initiatives have expanded access to improved customer service without increasing costs while maintaining brand identity enterprise wide.

The results have been phenomenal - expanded customer access across the country in the form of the USPS Automated Postal Center kiosks, and, which offers self-service convenience from your home or office.

Attend this presentation and learn:
1. How the USPS focused on its customers to develop action plans to be more competitive.
2. How the Automated Postal Center has created positive results for the USPS.
3. How the USPS maintained brand identity and service continuity over various customer touch-points
4. What is planned in the near-term future as the USPS continues to use self-service strategies to serve its customers.

10:30 - 11:30 AM

Increasing Sales by Tapping into the Multi-Channel Consumer

Track: Revenue Generation
The convergence of offline and online retail heralds a new era for consumers: The multi-channel era. Retailers have spent the past few years defining multi-channel strategies, but only now has the mainstream multi-channel consumer finally arrived. Through in-depth analysis and interviews of consumers who research and shop across channels, Forrester Research has uncovered new behavior patterns and demands that are catching many retailers off guard.

Learn how retailers are using kiosk solutions to increase revenues by meeting these new and changing customer expectations to provide a richer customer experience.

Attend this Presentation and Learn:
# How kiosks enable retailers to engage and sell to multi-channel consumers
# How consumers think about and use kiosks and other in-store technologies.
# About the changing demographics, demands, and value of multi-channel consumers.


Tamara Mendelsohn, Analyst, Consumer Markets, Forrester Research

Transforming Non-Profitable Operations into Automated Revenue Generating Functions

Track: Business Solutions
Bill payment applications have proven themselves in many environments, led by the mobile telephone industry. Cellular South is using kiosks for bill payment in all of its new stores, and requires in-store payments to be made at the kiosk. The results are impressive. The kiosks have eliminated cash handling by employees, improved accounting and, most importantly, made making payments more convenient for customers.

The company�s employees are now focused on sales and customer service, and sales have increased. No positions have been eliminated, though job requirements have changed. Learn how Cellular South developed and implemented a successful kiosk program throughout its territory in the Southeastern United States.

Attend this Presentation and Learn:
# How to Use Kiosks to Efficiently Collect Payments
# How to Transition Staff Positions from Cashiers to more Sales-Oriented Employees,
# How to Move Customers Accustomed to Cashiers to Use Kiosks


Amy Mason, Retail Operations Manager, Cellular South

Rob Mason, Systems Integration Manager, Cellular South

Glen Fossella, Vice President of Marketing, Source Technologies

Kiosks as a Marketing Vehicle: Content, Customization, and End-User Benefits in Non-Traditional Kiosks

Track: Improving the Customer Experience
Creating a consistent look and feel in various environments, displaying high-quality video with remote monitoring and content management was the problem facing SAS� Video Communications and New Media group. Visitors to SAS headquarters and other SAS locations globally must be provided access to access to consistent, quality information regarding SAS products and services, while SAS� marketing group must reach a global audience of customers using innovative, media-rich content.

The SAS Network Kiosk system was developed internally and consists of three distinct pieces: Software Toolkit, Remote Administration and Media Content. Each kiosk location is frequently evaluated based on the site�s potential user traffic, readiness, and other strategic measures. Each site has unique content while maintaining a consistent look throughout the network

Attend this Presentation and Learn:
# How to generate executive level support for kiosks
# How to measure ROI in a Non-Traditional kiosk environment
# How to customize the kiosk experience to reach various target audiences
# How to extend a brand identity through the use of kiosks
# How to Build a kiosk system to leverage existing and new content to reach target audience


Michael Penwell, Project Manager, Video & New Media, SAS Institute

11:45 AM - 12:45 PM

Increasing Incremental Revenue and Traffic through Automated Retail

Track: Revenue Generation
McDonald�s, the largest restaurant chain in the world, wanted to leverage its locations with an additional attraction that would help drive traffic and food sales in its restaurants. A new business venture, Redbox, with its own business model and unit economics, was created to drive new customers to McDonald�s restaurants. The low-priced, conveniently-located DVD rental kiosks have become extremely popular in a handful of test markets, so much so that Coinstar invested significantly in the program, with plans to distribute the kiosks at supermarkets. It now has deployed more than 800 kiosks and rented in excess of five million DVDs.

Attend this Presentation and Learn:
# How McDonald�s leveraged its ideal locations and extended its brand
# How the DVD Rental business made sense for Redbox.
# How Redbox built its business model and scaled up quickly


Gregg Kaplan, Chief Executive Officer, Redbox Automated Retail, LLC

Increasing Efficiency & Reducing Operational Expenses through Automated Human Resource Kiosks

Track: Business Solutions
With a mobile and geographically-dispersed workforce, Swift Transportation was unable to deliver timely information to its drivers about human resources issues, company information and benefits. Driver retention is an important issue, and the company needed something to connect its workers with the company and drive loyalty. Swift deployed a network of kiosks in its terminal locations, providing each employee with access to HR and payroll information, as well as individual e-mail accounts to help drivers communicate with family members while on the road.

Attend this Presentation and Learn:
# How to Set Up and Deploy a Network of Kiosks in a Wide Geographic Range
# How to Save Costs in HR and Communications to Employees
# How to Introduce and Market a Kiosk Program to a Diverse Work Force


Barbara Kennedy, Vice President of Human Resources and Safety, Swift Transporation

Kristie Fancher, IT Project Manager, Swift Transportation Company, Inc.

Tiffany Springan, Director of Development and Communications, Swift Transportation Company, Inc.

Using Kiosks to Create an Interactive Branded Merchandising Solution

Track: Improving the Customer Experience
Getting attention for a product or service in a crowded retail space can be challenging. For in-store services, it�s easy to get lost among competing messages vying for customers� attention.

Many smart marketers have established their brand inside the store by offering their service at a kiosk. For example, AmeriGas installed kiosks in Home Depot stores for the exchange of propane tanks, with bright signage and distinct branding, and have extended their brand well beyond the normal business operations. By enabling customers to do business with your company at an in-store kiosk, you can create a memorable brand marketing experience.

Attend this Presentation and Learn:
# How In-Store Kiosks Can Create a Distinctive Brand Marketing Identity
# How to Capitalize on Your In-Store Presence
# How Several Companies Have Created Dynamic In-Store Presence With Kiosk Signage


Robert Fort, Director of Information Technology, Virgin Entertainment Group

2:15 - 3:15 PM

Increasing Incremental Sales & Store Traffic Through Off Premise Kiosks

Track: Revenue Generation
Duane Reade�s motto is �Everywhere You Go.� The pharmacy wanted to be present in places like hospitals and doctors� office buildings as a convenience for customers. The process had to be convenient and fast, and comply with government requirements. Duane Reade wanted to make its pharmacy staff available for consultations from these locations as well. They have installed kiosks in 50 outside locations, plus 10 in 24-hour Duane Reade stores. Customers can drop off prescriptions at the kiosk, or use live video conferencing with a pharmacy staff member, any time of day.

Attend this Presentation and Learn:
# How Duane Reade implemented its kiosk program to include multiple components and communication with its stores and a call center
# How the program has been marketed to customers
# How Duane Reade hopes to leverage its kiosk program
# How the program saves time and money in filling prescriptions in New York


David Siegel, General Manager, Duane Reade Express, Duane Reade

Driving Customer Experience Technologies in the Enterprise � a 360� View of Customer Facing IT Strategies

Track: Business Solutions
Customers aren�t in the habit of asking retailers for more self-service tools. They must be initiated by retailers in a way that is welcoming; all the while pointing out the advantages the technology provides the customer. It�s the customer experience that drives the increased sales and loyalty the technology is designed to create � the advantages gained by the retailer aren�t relevant to the customer.

By formulating strategies that surround the consumer with coherent tools, consistent messages and maximum brand experience, today�s retailers can win sustainable customer loyalty; drive sales and fuel long-term profits. To do so requires a roadmap for organizing a 360� view of customer-facing technologies.

Attend this Presentation and Learn:
# Practical steps toward implementing a highly efficient and effective self-service program across multiple channels.
# The disastrous effects of poorly implemented self-service initiatives
# What technology is driving powerful customer connections
# How to develop a model for effectively leveraging content, technology tools and in-store assets to deliver world-class self-service initiatives


Bradley Walker, Founder and CEO, Nanonation

Tales from the Trenches: Creating Engaging Content to Increase Customer Usage

Track: Improving the Customer Experience
First impressions last forever � especially on customers.. It doesn�t take a major design flaw to doom a kiosk - the customer interface must engage the customer and provide an easy-to-use path to accomplish a task. The importance of designing a user-friendly interface, including making sure all the components work together as designed, can�t be overestimated.

Francie Mendelsohn has personally field-tested thousands of kiosks throughout the world. Through the use of dozens of real-world case studies, this presentation will expose the good and bad of current kiosk design. Learn the most frequent mistakes made in the marketplace, and how to avoid the pratfalls that sometimes happen to good kiosk ideas. You�ll see many examples of excellent customer interfaces from all walks of the self-service market.

Attend this Presentation and Learn:
# How to Avoid Common Mistakes in Designing a Customer Interface
# What Works, and Doesn�t Work, in Today�s Self-Service Environment
# Steps to Ensure Your Kiosk Project�s Customer Interface are User-Friendly.


Francie Mendelsohn, President, Summit Research Associates

3:45 - 4:45 PM

Creating Sales Lift & Increasing Advertising Revenues - Understanding the Metrics & Measurement of Kiosk Networks

Track: Revenue Generation
Self-Service applications in retail environments can help increase store revenues and grow a business by suggesting additional purchases and eliminating queues, and thus increasing the number of sales processed. To be effective, management must encourage store personnel to act as proponents of the technology, as well as clearly demonstrate to customers the value of using the kiosks and self-service technology. Other challenges include deciding on kiosk locations, appropriate signage, and developing consistent branding across all channels.

Businesses must make sure their self-service options work flawlessly and build incentives for customers to use the kiosk. With financial transactions, businesses must go the extra mile to assure customers that their transactions are safe and secure. Companies that have succeeded at this include Home Depot, Wal-Mart, Subway, Domino�s. the USPS.

Attend this Presentation and Learn:
# How Revenue-Generating Kiosks Can Effectively Complement a Store�s Sale Force
# How to Use the Kiosk to Create More Sales
# How to Position the Kiosk and Promote It in the Retail Environment


Joseph Finizio, POPAI Vice President, Member Services and Digital Signage Working Group

Improving Employee Communications and Increasing Operational Efficiencies with Kiosk Based Employee Self-Service Portals

Track: Business Solutions
At its Napoleon, Ohio plant, the Campbell Soup Company wanted to improve its efficiency in handling human resources functions for its 1,700 employees, 90 percent of whom are non-salaried. Campbell wanted to proactively address issues such as employee benefits, scheduling vacation and overtime, and resolving schedule conflicts.

The business solution Campbell�s devised was to deploy self-service kiosks in its plant. Employees � for the first time ever - were able to proactively look up information about payroll and benefits, vacation and overtime scheduling, as well as catch up on the latest Campbell�s Soup news and advertisements, on their own time and to take as long as they wanted to ensure they understood and completed their session.

The effect was that senior management spent less time dealing with these non-revenue generating issues, and could focus on those that were, while the employees felt empowered to take a proactive approach to their human resources issues.

Attend this Presentation and Learn:
# How to Effectively Deploy Human Resources Kiosks in a Manufacturing Setting
# How to Build Content and Make it Available As Needed
# How to Manage a Deployment and Get Buy-in From a Non-Salaried Work Force


Tony Catalano, President, New Labor Strategies, Inc.

Flemming Scott Jr., Human Resource Manager, Campbell Soup Supply Company

Creating Branded Extension & Increased Distribution by Enhancing the Customer Experience

Track: Improving the Customer Experience
The Independence Visitor Center (a cooperative effort of area organizations to promote the Greater Philadelphia (PA) area) needed to extend its reach beyond area visitor centers and hotels and increase local brand exposure and traffic to local sights and attractions. It was important to provide regional visitors and residents access to tourist information with accurate directions to various regional and historical attractions.

IVC spent several years researching the best solution to their business need, and chose to develop Electronic Sales Agents (or virtual concierges) through a network of regional information kiosks � providing up-to-date information on attractions, restaurants and hotels in an easy-to-use format. The kiosks were placed in high-traffic visitor locations, including shopping malls and parks.

Attend this Presentation and Learn:
# How to use Kiosks to Boost Interest in Tourism and Help Visitors Access Information
# How to Coordinate the Efforts of Multiple Interests to Create a Successful Project
# How to Create the Right Mix of Content and Capabilities in a Multi-Location Kiosk Project.
# How to Create a Realistic ROI projection in a Tourism Kiosk Program


William W Moore, President & CEO, Independence Visitor Center Corporation

Tuesday, April 11, 2006

9:00 - 10:00 AM


How Self-Service Kiosks Serve More Customers in a QSR - Increasing Orders Per Hour, Average Price Per Order, Upsell and Speed of Service
Lost customers to competitors due to a lengthy wait during the lunch-hour crunch at a busy on campus Subway, combined with the challenges of improving order accuracy in a rushed environment led Subway to the critical business decision to implement self-service ordering kiosks.

The kiosks helped increase the average ticket price by over 25%, and the average number of orders processed per hour by 10, while reducing operational, staffing and food line expenses.

Attend this presentation and learn:
1. How a Subway Franchisee determined kiosks were the correct business solution
2. How the make the business case for kiosks
3. How to get buy-in from employees
4. How to facilitate installation of self-ordering kiosks
5. How to increase customer usage

10:30 - 11:30 AM

Improving ROI by Maximizing Payment Flexibility and Payment Choice in Your Self-Service System

Track: Revenue Generation
Customers aren�t all the same, and they certainly don�t all want to use the same method of payment when using self-service. Rather than choosing between cash, credit, debit and other forms of payment, customers want to choose how to pay for each transaction. Often cash is overlooked as a method of payment.

By building multiple payment choices into self-service kiosks, the opportunity for increased revenue is enhanced. The right choice will maximize transactions and customer satisfaction. The wrong choice can mean failure of your self-service system deployment. This presentation discusses how Sports-O-Zone, OEM of a system that enables consumers to self-sanitize their sports equipment, teamed with MEI to select, integrate, deploy and test the optimum payment system for their business model.

Attend this Presentation and Learn:
# How to Determine the best Payment Acceptance Model for your Kiosks
# How to Incorporate Cash Acceptance into a Self-Service System
# How to Manage and Maintain a Network of Cash Accepting Kiosks


Pat McKenna, President, Sports-O-Zone

Andrew Osborne, Global Marketing Manger, MEI Retail Division/MEI Global

Achieving your Business Objectives through Self-Service Technology - Tips & Tricks to Optimizing your Kiosk Project

Track: Business Solutions
The successful implementation and operation of a best-in-class, self-service kiosk program for your organization requires steps similar to many enterprise-level IT projects. However, the unique nature of the unattended kiosk environment places additional requirements on organizations not familiar self-service software and hardware.

You can reduce the risk of failure by developing a plan to avoid the five most common oversights found in kiosk deployments. This presentation includes real-world examples from leading businesses with successful kiosk projects in production.

Attend this Presentation and Learn:
# To identify the most common oversights that doom a self-service deployment
# To quantify the incremental ROI generated by avoiding the oversights
# To understand the technologies and processes required to address those oversights
# The key components of the self-service process workflow and how those components impact your project�s success
# How to ensure success through best practices and lessons learned from real-world case studies of successful projects.


Lori Ann Whiteside, Senior Analyst, Boeing Employees' Credit Union

Robert Ventresca, Director of Marketing, Netkey

Reducing Employee Turnover and Creating More Efficient Applicant Screening

Track: Improving the Customer Experience
Employee turnover is both costly and ineffective, creating a significant issue for employers. The best way to reduce turnover is to hire the right individual in the first place.

Automating the hiring process in retail, can quickly eliminate poor candidates, and allow store managers to focus on building better teams, improving the customer experience, and ultimately, increasing both the average purchase amount as well as increasing customer loyalty and repeat purchases.

Self-service kiosks allow potential hires to complete electronic job applications, and can quickly eliminate those that are not suitable for hire, and move to the top those who best match an employers need. Additionally, this allows for multiple stores to share the same database, making it possible to extend the applicant base across the entire organization.

Attend this Presentation and Learn:
# Why kiosk based electronic applications help increase store and manager productivity
# How to Design a Kiosk for Accepting Employment Applications
# How to Strategically Select In-Store Kiosk Locations to Encourage Quality Applicants
# How to Reduce Risk of Bad Hires Through Kiosk Screening


Stephen Strohecker, Senior Manager of Strategic Initiatives, GIANT Food /Ahold USA

Aaron Hagle, Director of Retail Sales, Agilysis

Doug Peter, President, St. Clair Interactive Communications Inc.

11:45 AM - 12:45 PM

Boosting In-Store Sales: Increasing the Customer Experience and Spend

Track: Revenue Generation
Levin Furniture wanted to qualify buyers at pre-determined purchase levels before the shopping experience began, increasing the likelihood that buyers who want to purchase on credit are able to complete their transaction. Working with Apunix, Levin developed a self-service kiosk application that allows customers to privately pre-qualify for big-ticket purchases, so that customers can shop with confidence at a selected price level. As a result, the value of the average sales transaction increased 32 percent. Levin sales staff was more efficient, as they did not waste time on non revenue-generating activities.

Attend this Presentation and Learn:
# How to direct customers to check their ability to pay in a secure, private environment
# How the Pre-Qualification Process Results in Higher-Priced Purchases
# How the Strategy of Pre-Qualifying Customers can be Extended to Other Retail Lines


Basil L Hawanchak, Vice President, CFO, Levin Furniture Company

Pitfalls and Successes--Analysis of a 14-year-old kiosk program�s successes and failures.

Track: Business Solutions
An aging fleet of kiosks, which had been highly successful for the Oregon Employment Department, had to be replaced and updated. The replacement project was required to reduce costs of communication and maintenance. 112 out-of-date kiosks were replaced at an unexpected low cost for hardware and enclosures. Shelled and desktop units were developed and placed in libraries. The system delivered 333,000 pages per month in 2004, or 11,000 views per day. The system has more than 450,000 users per year.

Attend this Presentation and Learn:
# How to Manage a Major Kiosk Replacement Project
# How to Incorporate New Requirements in a Replacement Project
# How to Reduce Costs on a Kiosk Project.


Alan Rogers, Information Systems Specialist, State of Oregon Employment Department

Increasing Sales and Upsell While Extending Reach Through Digital Photo Kiosks

Track: Improving the Customer Experience
Digital photography is a $4 billion market, and U.S.-based retailers own just 30 percent of that business. How can retailers increase their market share? Expansion into locations including gift shops, malls, coffee shops and airports will make them even more accessible and trusted. Photo kiosks offer retailers immediate revenue generation, increase in-store traffic and provide a valuable experience to customers.

Given the surge of consumer purchasing, interest and understanding of digital photography, retailers of all types are now presented with an opportunity to increase revenues and customer satisfaction by deploying digital photo kiosks.

Attend this presentation and learn:
# Why Kiosks Build Foot Traffic and Revenue at Retail
# The Most Used and Profitable Features for Photo Kiosks
# Consumer Acceptance and Usage Patterns
# Expanding Your Reach Through Off-Premise Kiosks
# Successful kiosk strategies


Gary Pageau, Group Executive, content development and strategic initiatives, Photo Marketing Association

2:15 - 3:15 PM

Increasing Customer Purchases through Interactive Digital Signage

Track: Revenue Generation
Digital displays on the retail floor are a relatively new medium, and creating compelling messages that influence purchasing behavior is a challenge. Marketers are experimenting with different forms of content to accomplish the goal of increasing the number and value of customer purchases.

Consumers have begun to recognize and respond to products tailored to their personal needs or tastes. Marketers can make their pitches to customers in ways and places that have never been available before, and must do so before their competition does. The use of targeted digital signage, using content tailored to the particular shopper, is a state-of-the-art method for increasing purchases

Attend this Presentation and Learn:
# How to Use Digital Signage Technology on the Retail Floor to Influence Consumer Behavior
# How Marketers are Reaching Out to Consumers in Retail Aisles to Build Sales
# How to Create and Manage Content with Digital Displays


Robert Grawet, Director, Interactive Digital Signge, SMART TECHNOLOGIES, Inc.
Joseph Finizio, POPAI Vice President, Member Services and Digital Signage Working Group
How to Interpret Analyst Reports to Better Decision Making and Execution for a Successful Kiosk Deployment

Track: Business Solutions
This session gathers a leading panel of analysts who will conduct an interactive discussion focused on how organizations can best interpret and then apply the data found in their reports and analysis to help decision making and execution for a successful kiosk deployment. The panel will be moderated by longtime industry expert Ron Bowers, Senior Vice President, Frank Mayer & Associates.

Ron Bowers, Senior Vice President, Frank Mayer & Associates

Kerry Bodine, Senior Analyst - Customer Experience, Forrester Research
Rufus Connell, Research Director - Information Technology, Frost & Sullivan
Francie Mendelsohn, President, Summit Research Associates
Mike Liard, RFID Research Program Director , Venture Development Corporation

Posted by keefner at 10:03 AM

January 30, 2006

Preview of Kiosk Tradeshow in Orlando

New photo-pod and bill payment technologies to be shown at Orlando kiosk tradeshow.

Source Technologies, KIS to bring their latest to Orlando
by James Bickers, editor 30 Jan, 2006

What does self-service mean to a business? What can it do, and what are the best ways to go about implementing it?

These questions are not easy ones to answer, largely because the answers will vary based on who is posing the questions. Self-service, more than a set of technologies or products, is an emerging network of solutions, a way of thinking about business that has the potential to transform virtually any industry.

For retailers, self-service is a holistic way of rethinking operating practices — at every point in the process. For financial service providers and banks, it is a robust set of time-honored tools, tools that are evolving to become ever more powerful. For restaurants, self-service is a knockout punch of an app, a tool that has the possibility of changing absolutely everything in the next few years.

The Self-Service & Kiosk Show, owned and operated by NetWorld Alliance (which also owns and operates this Web site), will take place in Orlando, Feb. 13-14. Dozens of companies will be on hand to share their latest self-service technology, showing examples of how they can make a difference in the real business world.

The show’s four anchor partners are Source Technologies, Kiosk Information Systems, PDNB and St. Clair Interactive Communications.

Suzi Schweiger McNicholas, corporate communications manager for Source Technologies, said her company will be bringing examples of its end-to-end solutions.

"We are not simply a kiosk vendor," she said. "Our technology is comprehensive, including standard kiosks, devices and components, and a complete software platform engineered specifically for self-service applications."

The Source booth will contain the concourse kiosk family in three of its configurations: the 3-Series, 5-Series and 7-Series. Attendees also will be able to test-run four standard concourse software applications: Teller, Bill Pay, Check Cashing and Credit App.

Louisville, Colo.-based Kiosk Information Systems is one of the world leaders in kiosk design, manufacture and integration. Over the last eight years, KIS has created kiosks for more than 1,000 applications; in November 2005, the company announced it was opening a European office, located inside a 52,000-square-foot manufacturing plant in Scotland.

KIS will bring six units to Orlando, including a never-before-seen Photo Pod developed for the U.S. Armed Forces. Other units include retail kiosks in thin and countertop configurations, as well as a digital ordering station for mini-lab integration.

KIS also will demonstrate its Digital Media series machine, a standalone photo and digital media device.

Full article

Posted by keefner at 07:44 PM

January 21, 2006

Kiosk Tradeshows and Events

Upcoming tradeshows for kiosks and self-service include ATE Online in UK, HRO World, Self-Service and Kiosk Show, and KioskCom.

Jan 24-26 London: Now in its 62nd year, ATEI is the leading international exhibition for the gaming, gambling and amusement industries, attracting over 24,000 visitors from around the world.

Visit ATEI in 2006 and view the latest products and services on display including product launches, new business opportunities and network internationally all under one roof.

Feb 8-9 Los Angeles: Human Resources Outsourcing Exposition - The event that defined the $59 billion HRO marketplace is headed West, leading you through the 18 complex domains of HR Outsourcing: Sourcing Advisory, Finance & Accounting, HRIS & HRIT Based Services, Health Benefits, Payroll & Software services, Recruiting,Staffing & Search, Relocation, Benefits Administration, Training & Development, Employee Recognition, and more.

Feb 13-14 Orlando: The Self-Service & Kiosk Show is the perfect environment for executives and managers who are charged with developing and implementing self-service programs or have responsibility for the overall customer experience. Learn from the experts and meet with the leading vendors - in one targeted show without having to wade through dozens of unrelated speaker sessions or hundreds of extraneous exhibits. This show will provide a pinpoint focus on self-service and the customer experience not found at other shows.

Apr 10-12 Las Vegas: 10th Annual KioskCom at Mandalay Bay.
KioskCom 2006 delivers critical content and strategies to ensure kiosk success � directly from companies that deployed kiosks within their organizations.

Interactive self-service kiosks provide a solution to the ongoing dilemma companies face � how to increase revenue, decrease expenses and improve the customer experience.

For more information Tradeshow and Events on KIOSK

Posted by keefner at 09:42 AM

January 20, 2006

Self-service and Kiosk Show in Orlando

KioskShow_1_20_06_100x100.gifThe Self-Service Kiosk show is coming up next month on February 13th and 14th at the Doubletree Hotel at Universal Orlando.
Posted by keefner at 03:23 PM