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NOVADIGM BRINGS INTERNET ADVERTISING TO THE ATM, TRANSFORMING CASH MACHINES (PR Newswire; 03/17/99) Into Marketing Channels Innovative ATM marketing programs at Wells Fargo, EPS, and People's Bank Show A New Medium for Customized Service in Action EMERYVILLE, Calif., March 17 /PRNewswire/ -- Novadigm(R), Inc. (Nasdaq: NVDM), the market leader in software management, is bringing Internet advertising to the ATM, and the new marketing channel thrown open by this convergence of technologies is changing the face of banking and other businesses. This combination - the reach of the Internet, the quantum-leap processing power of next-generation ATMs, and the automation that Novadigm's technology brings to software and content delivery -- is enabling businesses to move transactions from the distant back office to the point of consumer action. There, ATMs can now deliver Internet-style advertising and personalized services straight to the customer. "The new wave of networked ATMs supported by Novadigm's automated software management technology is effectively multiplying the salesforces of banks and other businesses, as well as extending their marketing reach to everywhere networks can go," said George Kellar, vice president of marketing for Novadigm. "This new marketing channel holds great promise for businesses as a means to retain existing customers and attract new ones, increase competitive service advantages, and generate new revenues." A History of Innovation The pairing of Novadigm technology and financial services is not a new phenomenon; for over five years, Novadigm has been deploying and managing software across all types of banking platforms, including ATMs, teller support desktops, back-office workstations, and knowledge worker PCs. In fact, as far back as 1996, Novadigm was powering one of the industry's first live video banking applications at People's Bank in Connecticut (see below for details). As a driver of technology innovation in business services, Novadigm's automated software management and ability to deliver personalized applications and content has remained constant. What has changed is the network and its terminals. Client/server networks have evolved into TCP/IP-based intranets, extranets and the Internet. And now the familiar bank-attached ATM whose sole function is dispensing cash is evolving into a new crop of ATMs equipped with the latest in computers. Novadigm supports all major network protocols, and manages software on the new-style ATMs as effectively as on the previous generation, whether they run Windows, NT, or OS/2. The difference is that these next-generation ATMs now possess the processing power to display high-quality graphics, animation, and live video feeds. Combine this with the "marketing-to-one" personalization Novadigm has long brought to customer service applications, and advertisers suddenly have a dynamic new medium at their disposal. With Novadigm at the helm, any Internet-style advertising or promotional campaign -- including community-targeted messages, personalized services, and interactive transactions -- can now be run over networks of ATMs. The New Marketing Channel: Novadigm Customers Show the Way A sampling of some innovative programs Novadigm customers already have in action suggests the potential of this new marketing channel: Wells Fargo has successfully launched a pioneering advertising program that displays variable advertisements on ATM screens. Because Novadigm's patented technology automates software distribution and management while providing policy-based customization, Wells Fargo can change messages daily, target ads to specific areas, and tailor marketing campaigns for particular communities and seasons. Wells Fargo launched the program March 1, 1999, on 340 San Francisco Bay Area ATMs that are part of the Wells Fargo Media Express ATM Network, and the Bank expects to expand the program to its 6,100 ATMs across the nation. "Novadigm delivers the right content to the right ATM at the right time, which gives advertisers the flexibility to customize marketing messages for particular areas or promotional events," said Barry McCarthy, vice president of Express Banking at Wells Fargo. "Novadigm's state- of-the-art technology maximizes the power of the advertising dollar while also improving service for our customers." Electronic Payment Services, Inc. (EPS) is using Novadigm products to automate the delivery and management of high-resolution advertising graphics and marketing messages to ATM screens. Consumers make over 100 million transactions a month on 30,000 ATMs supported by EPS, and Novadigm turns each transaction into a true 'marketing-to-one' opportunity. "The centralized management capability of Novadigm's products lets EPS tailor the content, timing, and other advertising factors for each ATM from a single location, and accommodates customization at the ATM level," said Les Riedl, senior vice president of project management and implementations for EPS. People's Bank, based in Connecticut, uses Novadigm software to cut the costs of managing its client/server infrastructure and speed application deployments. In addition, Novadigm software supports a live video banking application that puts a whole new slant on the "marketing to one" concept. Installed at traditional branch offices throughout Connecticut as well as in over 100 branches situated in Stop & Shop supermarkets, PCs running live video feeds from bank headquarters offer shoppers access to experts who can address their banking needs "in person." The popular service offering has attracted numerous new customers. Just the Beginning Named the 1998 Application of the Year by French magazine DECISION Micro & Reseaux for its role at Credit Agricole Indosuez Bank, Novadigm's software was dubbed "any administrator's dream" for its unique ability to automatically restore desktops, servers and ATMs to their desired state after even the smallest component has been inadvertently changed or corrupted, and to deploy new operating systems, applications and content across vast populations of remote machines using the least possible network bandwidth and IT staff involvement. Novadigm products currently manage millions of application and content components on hundreds of thousands of desktops, servers and ATMs at over 200 enterprises around the world, including more than two dozen of the world's leading financial institutions, such as BankBoston Corp., Italy's Banca Commerciale Italiana (BCI), France's Banque Indosuez, Commonwealth Bank of Australia (CBA), Germany's dvg Hannover Datenverarbeitungsgesellschaft mbH (an IT service and computing center provider managing 100,000 banking desktops and 53,000 ATMs across 12 countries), and SouthTrust Bank. As the trend takes off, it is only a matter of time until other types of point- of-sale devices such as telephone booths, self-service terminals, multi- function kiosks, and even vending machines, will become powerful marketing channels as well. About Novadigm Novadigm is a leading provider of distributed software, content and application management solutions for client/server and Internet computing environments. Fast, reliable and adaptable, the Company's products use patented adaptive configuration and 'fractional differencing' technologies to increase the speed and reliability -- up to 99 percent -- and reduce the complexity and cost -- by 80 percent or more - of distributing software across large-scale networks. Novadigm licenses its products to Fortune Global 1,000 IT organizations, software vendors and service providers around the world. More information on Novadigm, Inc. can be found on the World Wide Web at http://www.novadigm.com or by calling 800-626-6682. SOURCE Novadigm, Inc. -0- 03/17/99 /NOTE TO EDITORS: Novadigm, Enterprise Desktop Manager, and Radia are either trademarks or registered trademarks of Novadigm, Inc. All other product, trademark, company or service names mentioned herein are the property of their respective owners./ /CONTACT: Stephanie Spangler of UpStart Communications, 909-369-6677, or [email protected], for Novadigm, Inc.; or Novadigm, Inc., 510-547-5580, or fax, 510-547-5705/
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