BayCare Health System Deploys Web-based Employee and Manager Self-Service Applications from Interlynx (Business Wire; 04/05/99) BOSTON (April 5) BUSINESS WIRE -April 5, 1999-- Automation of human resource, payroll and benefits processes expected to pay for itself in three and a half years Interlynx Technology, a leading provider of Web and interactive voice response (IVR)-based employee self-service (ESS) applications for human resources, today announced that BayCare Health System, Inc. has implemented InterAction(TM), the self-service product developed by Interlynx. BayCare is leveraging InterAction as the core component in its strategic plan to become a "paperless organization," beginning with the automation of human resources, payroll and benefits processes. "Keeping healthcare affordable means focusing on patient care, reducing operating costs and making the most of existing staff," said Sharon Collotta, director of human resources at Morton Plant Mease HealthCare, a member of the BayCare System. "A big part of the solution is to eliminate resource-intensive work, especially paperwork. That calls for advanced but profoundly user- friendly automation, which is exactly what Interlynx brought to the table." BayCare is using a phased approach to deploy several InterAction employee and manager self-service applications enterprise-wide at more than 40 locations, including hospitals, mental health and ambulatory care centers, nursing homes and home-health offices. Phase one focused on labor-intensive tasks such as the distribution of pay stubs, changing an employee's home address on file, and providing employment and income verification, with applications such as Electronic Pay Stub, Personal Data, and Employment Verification. Future phases will incorporate electronic routing and workflow to target the most complex and most costly transactions such as new hire, termination and rehire processing, initiation of job requisitions, employee review processing and employee transfers. BayCare's entire employee population referred to as 'team members,' will use InterAction to take ownership of their own human resource, payroll and benefits data through the use of web browsers, interactive voice response, e-mail, facsimile and PC-equipped kiosks. Automating these core business processes will save BayCare time and money, reduce errors and rework, and free HR professionals to perform higher-value tasks. "We looked at other options, but determined Interlynx would be the best investment both short- and long-term," said Craig Brethauer, Vice President for BayCare Human Resources. "Total cost of ownership was one consideration, but other key factors in selecting InterAction included its ability to interface with all five payroll systems that we currently use, as well as all of the other back-end technologies we use today, or may end up using in the future. It is reassuring to know that InterAction will work with all of them." "BayCare recognizes the true value proposition delivered by self service through its ability to seamlessly connect people and back-end data systems," stated Michael George, President and CEO of Interlynx Technology. "Their substantial growth through acquisition has created an environment of multiple disparate data sources, all of which need to be leveraged in order to achieve a paperless organization. Their strategic approach to self service will ensure the success of the initiative, and produce the maximum return on investment," continued George. Prior to making a purchase decision, BayCare performed extensive analysis of their current business processes and associated costs. The resulting business case for the purchase of InterAction estimates a 12.6% annual return on investment over a five-year period, with the technology paying for itself in just over three and one half of those years. About BayCare Health System BayCare Health System, Inc. is a locally owned and operated company based in Clearwater, Florida, and the area's largest provider-owned managed care network. With 18,000 employees, BayCare's mission is to deliver superior healthcare at the best possible price to its more than 650,000 members. About Interlynx Based in Boston, Interlynx Technology is the creator of InterAction, the first Web and IVR-based product for human resources that combines self service and shared service applications. Designed to provide total employee service delivery, InterAction is employee and manager self service software also used in the HR call center, supported by its own case management system. InterAction interfaces to PeopleSoft, SAP, Cyborg, Restrac and the knowledge management product from Foundation Technologies. Since 1994, Interlynx has been providing innovative self-service application products for human resources. More than 2 million people have access to Interlynx self-service solutions at major corporations and organizations including AlliedSignal, Boston Scientific, CBS, Massachusetts Institute of Technology, General Electric, Liz Claiborne, Office Depot, and Safeway Stores. For more information view the Company's Web site at http://www.interlynx.com. Note to editors: InterAction is a trademark of Interlynx Technology. All other trademarks and registered trademarks remain the property of their respective companies.
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