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More hotels are offering fast Internet access (Milwaukee Sentinel & Journal; 05/10/99) For the typical business traveler these days, one who carries a laptop computer on an overnight trip, trying to use the machine can be frustrating. While most hotel rooms provide dataports on telephones, you may have to pay for a long and expensive local or long-distance phone call to connect to the Internet or your company's e-mail system. More annoying is the slow speed at which you have to download data or answer important messages over standard phone lines. To solve the problem and to market themselves, hotels ranging from luxury to mid-priced are installing the technology needed to offer lightning- speed Internet access. Other major full-service chains are shopping for ways to reduce access time. Philadelphia's Rittenhouse Hotel says it's the first luxury lodging in the country to have the highest-speed technology up and running. The 98-room hotel, which caters to business executives, celebrities and well-heeled leisure travelers, struck a deal with SiteLine L.P., a Philadelphia company selling a service named AccessReady. AccessReady uses a building's existing phone wires to connect to a T-1 line, among the fastest ways available to get on the Net. AccessReady was installed free at the Rittenhouse to help promote the product, hotel general manager David Benton said. The hotel is putting its in- room dataports in the base of desk lamps in each room. The Rittenhouse charges guests $19.95 for a 24-hour period to use the service. A guest has to tap into the service once during a stay and it's available instantly until checkout. Gary B. Arlen, president of Bethesda, Md.-based Arlen Communications, an online industry consulting firm, said the Rittenhouse announcement puts it among a handful of hotel companies upgrading their online services. Hilton Hotels Corp. and Wingate Inns, a 65-hotel chain of mid-priced lodgings, are among the other companies that have said they will sharply boost the speed of Internet access. Hilton said it will wire its major convention hotels in Chicago, Los Angeles, New York, San Francisco and Washington first, then steadily expand the service to larger hotels in other cities. Hilton has bought a system called OverVoice, developed by CAIS Internet of Washington, D.C., and will charge guests an extra $10 a night for a room equipped with OverVoice. Wingate, a unit of Cendant Corp., plans to have high-speed service available at all its hotels. Other companies that have installed high-speed systems for testing in some of their hotels include Hyatt, Marriott, Promus, Radisson and Starwood. Two major airlines say they're enhancing their onboard video and audio entertainment on long-haul airplanes. US Airways said starting this month its trans-Atlantic flights will offer EuroNews, a European news and information channel broadcast in five languages. Also starting this month, passengers can watch a History Channel 15-part series hosted by Peter Jennings that looks at the United States over the last 100 years. US Airways also said it chose a video system by Sony that will be installed in every seat on new Airbus A330 jets the airline has ordered. With a personal video screen at every seat, passengers can pick what they want to watch from a library of movies and audio programs and will be able to start and stop programs. The airline has seven of the European-built wide-bodied jets on order for 2000 and 2001. TWA said it has added a touch-screen, cassette-based entertainment system called Up Front Video to its Trans World One business class cabin. Passengers use their own screen on a swivel arm to watch a choice of 12 movies. Passengers can start and stop the video.
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