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Story Filed: Tuesday, December 07, 1999 9:03 AM EST

LAS VEGAS, CTI Expo Fall, Dec 7, 1999 /PRNewswire via COMTEX/ -- Interactive Intelligence, Inc. (Nasdaq: ININ), developer of the "all-in-one" communications server known as the Enterprise Interaction Center(R) (EIC), announced today that it will set up informational kiosks at CTI Expo Fall (December 7- 9, Las Vegas) to demonstrate its new e-mail response management product called e-FAQ(TM). e-FAQ is a stand-alone product designed to automate e-mail responses using artificial intelligence. e-FAQ is unique among its competitors because it offers a low-cost, easy-to-install solution for virtually any organization, including small to large enterprises, call centers, e-commerce companies, and service providers.

(Photo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) CTI Expo attendees can visit the kiosks at the e-FAQ Information Center located at Booth #1927 where they can enter questions about the Expo and conference, and receive automatically generated answers by the e-FAQ product. e-FAQ uses advanced artificial intelligence and linguistic techniques to match questions against a database of frequently asked questions and their answers. Instead of using simple text matching, e-FAQ examines the underlying meaning of incoming questions. e-FAQ works with most popular e-mail systems and Web servers.

"We thought that letting show attendees use e-FAQ exactly as if they were on-line customers was the best way to demonstrate the power and simplicity of the product," said Dr. Donald E. Brown, president and CEO of Interactive Intelligence, Inc. "E-mail response management is a hot area, but most vendors only offer high-end products -- products that cost $10,000 to $100,000 or more and require sophisticated knowledge engineering. We recognized that many organizations, particularly those that must quickly ramp-up e-commerce initiatives, need a sophisticated e-mail response management solution but might not have the time or resources to devote to a complex implementation. We also wanted to give these organizations an easy migration path to our flagship product, EIC, should their needs grow to include a total interaction management solution."

In addition to the e-FAQ kiosks, Interactive Intelligence, Inc. will also demonstrate the latest release of EIC (version 1.3) at its main exhibit, Booth #1017. The demo, featured every hour, will include new call control features, as well as new multimedia queuing, unified messaging, and web enhancements. EIC will be demonstrated live using cell phones distributed throughout the audience so that observers can experience the product first-hand. Audience members will witness easy drag-and-drop call control capabilities, and a unique conferencing feature that allows offline chats to take place during a conference call. The multimedia queuing portion will show multiple communications being handled by a single queue. The demo offers a special focus on web-enabling the contact center.

To schedule a one-on-one product briefing about e-FAQ or EIC, please contact Christine Holley, market communications specialist for Interactive Intelligence, Inc. at 317-715-8220 or [email protected] You may also stop by Booth #1017 for an "on-the-spot" briefing with David Fuller, call center marketing manager for Interactive Intelligence Inc.

You can also attend the following educational sessions given by Interactive Intelligence, Inc. staff members during the Expo's conference track:

    * "Assembling A First Class Customer-Centric Help Desk," December 7,

       1999.  David Fuller, Call Center Marketing Manager, Interactive

       Intelligence, Inc.

    * "Programmable Switches," December 8, 1999.  David Fuller, Call Center

       Marketing Manager, Interactive Intelligence, Inc.

    * "Skills-Based Routing: Better Service With Fewer People," December 9,

       1999.  Dr. Mike Gagle, Chief Scientist, Interactive Intelligence, Inc.

For a link to CTI Expo Fall's web site, or to find out where Interactive Intelligence, Inc. will be exhibiting next, please go to http://www.ININ.com/News/Events/events.html#Seminars .

ABOUT INTERACTIVE INTELLIGENCE, INC. With over 300 installed customer sites to date, Interactive Intelligence, Inc. (Nasdaq: ININ) is a leading developer of enterprise software that allows Enterprises, Call Centers, and Service Providers to automate virtually every aspect of their business communications. The company's flagship product, Enterprise Interaction Center(R) (EIC), is an "all-in-one" Windows NT-based communications server that replaces proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways, and CTI middleware systems. Add-on products include Interaction Web(TM) (Web chat/collaboration, Web callback, and Voice Over Net calls), Interaction Recorder(TM) (voice logging), Interaction Director(TM) (SS7 pre-call routing), and Interaction Dialer(TM) (predictive dialing). EIC for Service Providers offers support for large-scale subscriber services including unified messaging, one-number "follow me", call screening, conferencing, and international call back. The company also markets e-FAQ(TM), a standalone e-mail response management solution for organizations of all sizes. Interactive Intelligence, Inc. is headquartered in Indianapolis with offices in Atlanta, Boca Raton, Los Angeles, St. Louis, Washington D.C., Aix-en-Provence, and Tokyo. The company can be reached at 1-317-872-3000 or www.ININ.com .

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially, are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's Registration Statement on Form S-1, as amended (Registration No. 333-79509), effective September 22, 1999, and its quarterly report on Form 10-Q filed with the Securities and Exchange Commission on November 10, 1999.

Interactive Intelligence, Enterprise Interaction Center, Interaction Web, Interaction Recorder, Interaction Director, and Interaction Dialer, and e-FAQ are servicemarks or trademarks of Interactive Intelligence, Inc. All other products and company names should be considered servicemarks or trademarks of their respective companies.

SOURCE Interactive Intelligence, Inc. (C) 1999 PR Newswire

Newsbit furnished by:

A: NetShift Software Ltd.
A: Hughenden Yard, Marlborough, Wilts,SN8 1LT, UK
T: +44 (0)1672 511 094
F: +44 (0)1672 511 078
E: [email protected]
W: www.netshift.com

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