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Judith Czelusniak
Senior Vice President, Corporate Relations
Tyco International (U.S.) Inc.

Tyco Electronics:
Susan Wei
Marcom Programs Manager
Elo Touch Systems, Inc.
[email protected]

Gayle Schaeffer
Vice President, Marketing and Customer Experience
Elo TouchSystems, Inc.
[email protected]

Elo TouchSystems Introduces New e-Commerce Site www.elotouchexpress.com Provides Customers with B2B Services

Fremont, Calif.-March 16, 2001- Elo TouchSystems, the global leader in touch technology and a unit of Tyco Electronics, today launched its new e-commerce system at www.elotouchexpress.com. The new e-commerce system includes a storefront where visitors can use their credit cards to shop for all their touchmonitor needs on-line, without having to establish an account with Elo. The site also provides existing customers with on-line access to a wide range of information about their account and Elo products. New customers can apply for credit terms and reseller discounts by simply clicking through on-line forms.

To complement this new range of on-line services, Elo has expanded its flagship Web site, www.elotouch.com, with an improved interface, easier navigation and integration with e-commerce services.

www.elotouchexpress.com: B2B Buying and e-Commerce Services
Using www.elotouchexpress.com makes doing e-business with Elo faster and easier than ever before. The site's click-through navigation will streamline service, whether the visitor seeks speedy delivery of a product or fast access to information about an order.

"Elo created our new business-to-business e-commerce site as an on-line shopping center right at our customers' fingertips," says Gayle Schaeffer, worldwide vice president of marketing and customer experience for Elo TouchSystems. "Visitors can select from a comprehensive range of Elo Entuitive CRT and LCD touchmonitors, add them to their 'shopping cart' and pay for them at the 'checkout' in familiar e-commerce fashion. Customers can choose from touchmonitors in a variety of form factors and touch technologies for kiosk, industrial, medical, hospitality and retail applications. Design engineers now have a direct route to the product specs, part numbers and product drawings they require to select the right touch solution for their needs."

Interactive Account Services
Visitors to Elo's e-commerce site can apply on-line for credit terms and reseller discounts. Existing customers can check their account information on-line by logging into Elo's interactive account services, which enable them to:

  • Check an account balance, including credit limit and outstanding invoices.
  • Check order status, including tracking shipments (with a direct hyperlink to carrier).
  • Look up standard part numbers and/or product descriptions.
  • Use on-line forms to request a touchmonitor under Elo's QuickStart Product Demo Evaluation program, a product price quote, or a return authorization number.

"Future phases will add such features as checking inventory and lead time, and warranty and repair status," says Schaeffer.

Leading Industry Web Site Provides Even More Benefits In addition to an easy, efficient interface for on-line purchasing, information retrieval and technical support, visitors to Elo's Web site can now benefit from improved content that includes a new touch technology section, a custom product configurator, on-line product agency certifications, expanded market and application information and more links to partner sites.

For more details on Elo's e-commerce services, elotouchexpress.com and Elo products and services, please contact Elo TouchSystems at 800-ELO-TOUCH (800-356-8682), or visit Elo's new Web sites at www.elotouch.com and www.elotouchexpress.com. Direct electronic mail inquiries to [email protected]

AccuTouch, SecureTouch, IntelliTouch, iTouch, TouchReady and elotouchexpress.com are trademarks of Elo TouchSystems, Inc. All other products and company names referred to herein may be trademarks or registered trademarks of their respective companies or mark holders.

About Elo TouchSystems
Elo TouchSystems, Inc., global leader in touch technology, is a unit of Tyco Electronics. Elo develops, manufactures and markets a complete line of touch products that simplify the interface between people and computers in both public-access and employee-activated applications. Founded in 1971, the company is headquartered in Fremont, California, with manufacturing sites in the U.S., France, and Japan. Elo's main regional offices are Kessel-Lo, Belgium and Yokohama, Japan, with additional sales and technical support offices worldwide. For more information on Elo TouchSystems' products and services, call 1-800-ELO-TOUCH in the U.S. or +32-16-35-2100 in Europe or visit our Web site at www.elotouch.com.

About Tyco Electronics
Tyco Electronics is one of the major business units of Tyco International Ltd. (NYSE: TYC; LSE: TYI; BSX: TYC). Headquartered in Harrisburg, Pennsylvania, USA, Tyco Electronics is the world's largest passive electronic components manufacturer, and a world leader in cutting-edge wireless technologies, fiber optic active components, and complete power systems. The company has facilities located in 56 countries serving customers in the aerospace, automotive, computer, communications, consumer electronics, industrial and power industries. Tyco Electronics provides advanced technology products from over thirty well-known and respected product brands, including Agastat, Alcoswitch, AMP, AMP Netconnect, Buchanan, CoEv, Critchley, Elcon, Elo TouchSystems, HTS, M/A-COM, Madison Cable, OEG, Potter & Brumfield, Raychem, Schrack, Simel and TDI Batteries.


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