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KioskCom Happenings - www.kioskcom.com

KioskCom Happenings - http://www.kioskcom.com

Greetings and welcome to the latest installment of KioskCom Happenings,
the official online newsletter of the KioskCom 2000 Conference! 

KioskCom 2000 is nearing - only four weeks left to register - don't miss
out on this sell-out event!!  As you know, our annual must-attend event is
scheduled for April 17-20th in Las Vegas. 

Response to the conference has been astounding! The informative
presentations and networking opportunities, that you asked for, have truly
turned KioskCom 2000 into what past participants have called "The must
attend event of the year for kiosk end-users and developers worldwide!"

This week we've chosen to highlight the informative and intriguing case

In this presentation you will hear from Scott O'Leary and Laurie
Gablehouse, both managers at Continental Airlines about how Continental
integrated its kiosk program, along with its other e-commerce initiatives
into the collective branding of 'eService'. The goal of eService is to
enable customers greater control of their travel experience. Continental's
award-winning website and kiosk program are the natural foundation for the
eService initiative.
To date, Continental has deployed more than 200 eService Centers in most
of its U.S. domestic airport locations, having replaced its first
generation of kiosks formally known as E-Ticket Machines. As Continental
continues to grow, the eService Center is seen as a solution to real
estate and staffing constraints, and a tool to offer a consistently
efficient customer service experience. 

In the four years since the introduction of the kiosk program, Continental
has learned many lessons and continually strides to evolve the integration
of self-service in the airport environment.
In this presentation, you will hear about:
·The measures Continental has taken to add value to its kiosk program 
·What steps were taken to ensure the permanence of airport   self-service
into the new millennium 
·How to overcome real estate & staffing constraints 
·How to offer a consistently efficient customer service experience 

KioskCom 2000 will highlight several other kiosk installations, including
DahlmierChrysler, Borders, and Eastman Kodak, to name just a few.
Additionally, participants can choose from four in-depth pre and post
conference workshops.  

If you don't have a conference brochure let us know and we will get you
the information right away. Send your contact information to
[email protected]

Watch for our next KioskCom Happenings update that will profile another
case study presentation, and remember to register soon to ensure your
place at this sell-out event.

If you have missed any of our past postings, you can view them in our
archives by logging in at www.listbot.com and selecting "View Archives."

If you have any news you would like distributed by the KioskCom
Happenings, please submit your release to us at [email protected]

We look forward to seeing you in Las Vegas!

The KioskCom Happenings Team

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