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CYPRESS, Calif.--(BUSINESS WIRE)--May 16, 2001--Shurgard Storage Centers of Seattle has begun deployment of their new self-service interactive customer service kiosk systems developed and built by TouchVision Inc.

The deployment represents the first self-service storage rental and customer service system in the public storage industry.

Shurgard contracted with TouchVision to develop and deploy a self-service ATM-like system that would allow new customers to determine what storage unit is best suited to their needs and to enter into a contract for storage at the kiosk. Customers may make their monthly rental payment at the kiosk as well as communicate with a customer service representative at Shurgard's National Sales Center in Phoenix, Ariz.

The kiosks operate 24 hours, 7 days per week giving customers the ability to contract for storage and communicate on customer service issues during hours when the facilities have been traditionally closed. The kiosk-to-store management system interface allows for transfer of customer data and inventory management between the two systems. The network of kiosks being deployed by Shurgard will be remotely monitored and managed from the TouchVision Network Operations Center.

``We believe that placing these systems at our stores, will greatly improve the level of service we provide our customers and extend the hours our storage centers are accessible,'' said Bill Ward of Shurgard Storage Centers. Shurgard is currently experimenting with the kiosks at 12 facilities and will add them to additional facilities based on customer acceptance of the kiosks as a means of transacting business in storage.

About TouchVision

TouchVision (www.touchvision.com) is a software developer and systems integrator for building and managing interactive self-service appliance networks and wireless commerce solutions for the retail and healthcare industries. TouchVision builds networks of interactive devices that connect to the Internet to deliver information, commerce and services to a location. Interactive devices can be Internet access appliances, plasma display screens, touch screen kiosks, and other types of special function machines. TouchVision provides a complete solution, including interactive network operational software, creative design, application development, system integration, and remote interactive system network management and support services.

About Shurgard

Shurgard specializes in all aspects of self-storage and operates a network of more than 430 storage centers in the United States and Europe. Shurgard Storage Centers Inc. is a fully integrated, self-administered real estate investment trust (REIT) and is followed by securities analysts at leading institutions. Shurgard Storage Centers Inc. is listed on the New York Stock Exchange under SHU and has headquarters in Seattle. For more information, call 206/624-8100 or visit www.shurgard.com.

     TouchVision Inc.
     Larry Mahar, 714/886-5319
     [email protected]


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